Systems Ops Analyst

What You Will Be Doing

• The System Ops is responsible for installing, maintaining, and supporting of Servers, storage, Backup, etc., and related systems and services.
• He / she receives incidents and tasks via the ticketing system as they are entered by Epicor's internal and external clients. These tasks will be comprised of scheduled work (i.e., installing operating system patches or server firmware updates) and break / fix tasks escalated from the Service Desk or NOC teams.
• He / She takes responsibility for managing tasks in their ticketing queue by either completing them or escalating them to the next tier.
• Upon successful resolution, he / she finalizes the task according to Epicor's policies for incident management.
• Job duties also include recording the problems encountered and techniques used to solve it for future reference.
• System Ops Analyst should be capable of solving a variety of problems, including those that may not have standard resolution methods.
• In such cases, Ops Analysts should be able to apply methods based on experience, in-house knowledge bases, or online resources.
• This position requires a person who can think ahead to implement proactive measures. The ability to grasp information in several formats, including print, verbal, and pictorial representations, is important.

What You Will Likely Bring

What Could Set You Apart

Other Preferences

We offer a clear career path within the IT, Support function with opportunity for further career advancement into our Consulting and Product Development Teams. At Epicor, you can reach your full potential because growth for you means growth for us.

Shift Timings : 7 : 30am-4 : 30pm IST; 10 : 30am - 7 : 30pm IST

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Recruiter

Vidya Vardhni

Skills Required

Private Cloud, Virtualization, Disaster Recovery, Storage, Group Policy, Powershell Scripting, Microsoft Active Directory, Remote Desktop Services, Nutanix, Public Cloud, Itil Process, Server Operating Systems, Vmware Esxi