Title : Desktop Operations Analyst (Sr Administrator)

Key Objective

The role entails providing end to end support for desktop operations and system

center configuration manager Current Branch for application deployment and

patching windows 10 and Windows 11 platforms.

Location Bangalore

Hours of Work The hours of work for this role as shown below (all times are UK time)

Monday to Friday 08.00 - 17.00 or 09.00 - 18.00 for the completion of full

support work

NB UK time is either 4.5 or 5.5 hours behind IST and varies with the use of daylight

saving time during the summer months.

The Desktop Services team is responsible for managing and securing endpoint

devices across the organization using Microsoft Intune. Their core duties include

deploying and provisioning devices via Autopilot, enforcing compliance and

configuration policies, and managing both corporate and BYOD devices through

MDM. They ensure seamless application deployment across Windows, iOS, and

Android platforms, troubleshoot OS and enrolment issues, and maintain device

health through proactive monitoring and reporting. The team also leverages

PowerShell scripting for automation, supports OS upgrades, and maintains

comprehensive documentation including SOPs and knowledge base articles to

ensure consistent and efficient operations.

The team's responsibility extends to users around the world.

Skill Set Required : Primary Skills :

Extensive experience in Microsoft Intune administration, including

Autopilot deployments, device provisioning, and application deployments.

Strong expertise in creating and troubleshooting Configuration Profiles,

Compliance Policies, App Protection Policies, and App Configuration

Policies.

Hands-on experience with Mobile Device Management (MDM) for both

DEP (corporate-owned) and BYOD (personally owned) devices, ensuring

secure and seamless enrolment.

Proficient in managing Windows 10 / 11 devices through Intune, including

OS updates, policy enforcement, and security baselines.

Capable of creating and deploying Win32 and Line-of-Business (LOB)

applications to Windows endpoints.

Familiar with deploying VPP and private applications to iOS and Android

Job Specifications for Desktop Operation Analyst

devices.

Skilled in reviewing logs and diagnosing issues related to Autopilot failures,

application deployment errors, and general enrolment challenges.

Ability to monitor tenant health, generate compliance and operational

reports, and interpret insights for proactive issue resolution.

Experience in creating and using PowerShell / Remediation scripts for

automation and device management tasks.

Troubleshooting OS deployment issues and performing Windows 10 / 11 OS

upgrades.

Strong documentation skills, including drafting Knowledge Base (KB)

articles and Standard Operating Procedures (SOPs) for technical and

operational tasks.

Success

Characteristics

Good English communication - verbal and written.

Ability to work both as an effective team member and independently

Ability to work under pressure

Tenacity in problem solving

Total Experience Must have at least 5 years of experience on Intune and Windows platform.

Certification MD-102 : Endpoint Administrator (Preferred)