CRM-Commercial Leasing
Embassy REITpune, maharashtra, in10 hours ago
Job descriptionSupport CRM automation for reminders, document generation etc. Coordinate and monitor operational level initiatives specific to tenant lifecycle management. Identify process bottlenecks in leasing and CRM workflows; propose and implement improvements, automation or tool updates. Develop and maintain standard operating procedures (SOPs) for contractual renewals, document management, escalations, handovers, exits. Report CRM outcomes and performance indicators to senior management. Foster cross-functional coordination (Leasing, Marketing, Operations, Finance, Legal) to ensure smooth handoff and accountability across stages. Capture tenant feedback and insights; analyse tenant satisfaction, complaints, retention drivers; propose and implement enhancements to CRM processes. Maintain tenant and lease data within ERP systems. Monitor collections (rent, CAM, utilities) and manage payment reminders and aging. Prepare forecast reports to assess performance versus targets. Handle security deposits : oversee deposit collection, tracking, refunds, reconciliation, and related liabilities. Establish CRM workflows / alerts / triggers (e.g. for lease renewals, overdue payments, tenant follow-ups) to ensure proactive engagement. MBA / PGDM Marketing or graduate in hospitality or sales with relevant real estate work experience. Minimum 10 to 12 years’ experience. Should drive and maintain relationships with company’s clients. Responsible for overall customer satisfaction Communication and interpersonal prowess to interact with tenants effectively Should provide inputs and spearhead CRM initiatives along with Corporate Marketing including working with the teams for Client presentations, collaterals, Campaigns etc. Good leadership and ownership skills, ability to motivate, delegate with appropriate follow-up and create engagement within the team Basic technical / civil knowledge of commercial Buildings
Job Purpose :
Responsible for managing tenant relationships, optimising tenant lifecycle management, contractual renewal execution, collections, and retention strategy using CRM and leasing best practices to maximize rental performance and tenant satisfaction. Candidate will be also responsible for championing leasing related marketing initiatives, strengthening the leasing pipeline, building a high-performing team, and deliver clear business impact.
Key Responsibilities :
Tenant Engagement
- Manage tenant relationships across the portfolio.
- Negotiate desktop renewal leases and complete documentation prior to expiry.
- Serve as point of contact for all tenant communications —queries, escalations, service requests and coordinate with relevant departments for closure in a professional & timely manner.
- Interaction and coordination with Marcom team for all tenant engagement and leasing related marketing activities / initiatives.
Operational Efficiency
Team & Performance Management
CRM Management & Reporting
Qualifications and Work Experience :
Knowledge, Skills and Competencies :
Create a job alert for this search
Leasing • pune, maharashtra, in
Related jobs
- Promoted
CRM Manager
WynployPune, Maharashtra, India We’re hiring – CRM Manager | Baner, Pune (Onsite).If you love keeping things organized and have a mind that remembers.Resume organization + Hotlist management.
Quick with time-sensitive tasks.If you...Show moreLast updated: 2 days ago
- Promoted
M1xchange - Senior Corporate Relationship Manager
M1xchangePune, India Job Responsibilities - The person would be responsible for onboarding Corporates on the M1xchange (TReDS platform), activating these corporates for transactions and maintaining...Show moreLast updated: 1 day ago
- Promoted
Relationship Manager - Commercial Vehicles-SCV - Small Commercial Vehicle-Retail Sales
ConfidentialPune, India We are seeking a motivated and experienced Relationship Manager to lead sales and customer engagement in the Small Commercial Vehicle (SCV) segment.
The role focuses on deposit mobilization, cross-s...Show moreLast updated: 6 days ago
- Promoted
RPMG : Portfolio Manager - Commercial Business loans - Field - Infinity
ConfidentialPune, India About Retail Portfolio Management Group.The Retail Portfolio Management Group (RPMG) plays a strategic role in managing the bank's retail receivables, with a sharp focus on loss containment, cost e...Show moreLast updated: 6 days ago
- Promoted
Commercial Sales Leasing
Fairgrowth Management Consultants Pvt. Ltd.Pune, Maharashtra, India A leading Pune-based real estate developer known for delivering residential and commercial projects across key city locations.
The group has a strong legacy of over four decades, recognized for its ...Show moreLast updated: 1 day ago
- Promoted
Relationship Manager- CRM
ConfidentialPune, India Over 50 years, 62 projects & approx.We not only create premium residential and commercial projects but deliver novel experiences anchored in our values of trust, quality, customer first and innovat...Show moreLast updated: 6 days ago
- Promoted
Alpha Alternatives - Relationship Manager - Capital Raising - CA / CFA / IIM / ISB / MDI / FMS
Alpha AlternativesPune, India The person shall be responsible : - To build and manage relationships with UHNI's in designated location including family offices and Corporates.To think strategi...Show moreLast updated: 30+ days ago
- Promoted
Manager / Sr. Manager- Leasing (Commercial- Office Spaces)
ConfidentialPune, India As the Manager / Senior Manager Leasing, you will lead the leasing activities within the commercial business unit, driving occupancy and revenue growth.
Reporting to the AVP Leasing, you will be resp...Show moreLast updated: 6 days ago
- Promoted
Relationship Manager - Leasing - Sales
ConfidentialPune Originate NTB (New-to-Bank) prospects through direct sourcing and open market channels.Acquire customers and take proposals through to disbursement.
Generate revenue by meeting existing customers an...Show moreLast updated: 6 days ago
- Promoted
SAP CRM Sales
ConfidentialPune, India Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA.Founded in 1996, with a revenue of $1.
B, with 35,000+ associates worldwide, specializes in digital engin...Show moreLast updated: 6 days ago
- Promoted
Commercial Real Estate Sales and Leasing - Assistant Manager
Acres4u Technologies Pvt. Ltd.pune, maharashtra, in Job Title : Commercial Sales and Leasing Assistant Manager.Company Name : Acres4u Technologies Private Limited.We are looking for a proactive and result-oriented Commercial Sales and Leasing Assistan...Show moreLast updated: 30+ days ago
- Promoted
Customer Relations Manager
ConfidentialPune, India Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry.
Each development combines a 121-year legacy of excellence and trust wi...Show moreLast updated: 6 days ago
- Promoted
Senior CRM
ConfidentialPune, India Nirman Greens is dedicated to creating a greener and healthier tomorrow.We are inspired, realistic, and visionary in our approach to sustainability.
Our company proudly sponsors events such as the M...Show moreLast updated: 6 days ago
- Promoted
Sr Relationship Manager - Emerging Corporate
ConfidentialPune Aggressively drive sales numbers and achieve business targets.Retain and expand the company's customer base to ensure repeat business and referrals.
Maximize sales through effective relationship man...Show moreLast updated: 6 days ago
- Promoted
Salesforce CRM Analytics
Best Infosystems Ltd.pune, maharashtra, in Salesforce CRM Analytics_Full-Time_Pune.Work with stakeholders to gather and analyse business requirements for analytics and reporting needs.
Design and develop Salesforce CRM Analytics datasets, le...Show moreLast updated: 30+ days ago
- Promoted
Product Director - Banking Software CRM (Microsoft Dynamics CRM)
VeriParkPune, IN We enable financial institutions to become digital leaders.As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazin...Show moreLast updated: 30+ days ago
- Promoted
CRM - Consultant
ConfidentialPune, India We are seeking an outgoing and customer service-oriented relationship executive to join our organization and work with our customers and channel partners.
In this role, you will be responsible for h...Show moreLast updated: 6 days ago
- Promoted
Manager - CRM
EmeritusPune, IN Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 13 days ago