CRM - Consultant

CRM - Consultant

Full time

Bangalore | Pune

2 - 4 Years of Experience

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Job Purpose

We are seeking an outgoing and customer service-oriented relationship executive to join our organization and work with our customers and channel partners. In this role, you will be responsible for handling customers / channel partners escalations, solving the escalations within TAT by coordinating with different concern department also educating them about our Product / services.

Responsibilities

• Experience in end-to-end Banking operational procedures
• Building relationships and coordinating with internal / external team members.
• Handling irate customers in polite way
• Dedicatedly handling Inward and outward calls / reports
• Ready to go extra mile and work when team / management needs support in accomplishing task.
• Act as point of contact for complaints and escalate issues as appropriate.
• Collaborate with internal teams (e.g., sales, Technical, finance & senior management) to address customers' needs.
• Must have experience working on Confluence and JIRA and ability in creating product backlogs.
• Experience in Risk management, Data Management and Fraud Management is a plus.
• Industry knowledge in digital banking / finance and telecom with experience in developing markets.

Skills And Abilities

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Skills Required

Excel, Data Management, Risk Management, Fraud Management, Telecom, Finance, Confluence, Jira, Digital Banking