Customer Relations Manager

Company Description

Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each development combines a 121-year legacy of excellence and trust with cutting-edge design and technology. The company has received over 200 awards and recognitions in recent years, including 'Builder of the Year' and 'Real Estate Company of the Year'. Godrej Properties is known for its commitment to quality, design, and innovation, making it a leading player in the real estate industry.

Role Description

This is a full-time, on-site role for a CRM Executive located in Haveli. The CRM Executive will be responsible for managing customer relationships, enhancing customer retention, and improving the overall customer experience. Day-to-day tasks include analyzing customer data, handling customer inquiries, providing timely follow-ups, and supporting the sales team to improve customer satisfaction and achieve sales targets.

Qualifications

• Strong Analytical Skills for assessing customer data and trends
• Effective Communication skills for interacting with customers and team members
• Experience in Customer Retention and managing customer relationships
• Proven ability to enhance Customer Experience and ensure customer satisfaction
• Sales skills to support the sales team in achieving targets
• Excellent organizational and time-management skills
• Bachelor's degree in Business Administration, Marketing, or a related field
• CRM Experience in the real estate industry is Must

Skills Required

Effective Communication, Analytical Skills, Sales Skills, Customer Retention, CRM Experience