Develop specific and measurable targets for all IT services to ensure quality and efficiency
Monitor and track service performance against agreed Service Level Agreements (SLAs)
Manage and optimize team rosters and schedules to ensure 24 / 7 service availability
Lead people management activities including team coordination, performance monitoring, and training
Coordinate with stakeholders to address service issues and implement continuous improvement plans
Ensure compliance with CMM Level 5 processes and best practices
Be flexible to work in rotational shifts as per business needs
Skills Required
It Service Management, People Management
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Lead • Bengaluru / Bangalore, Gurgaon / Gurugram
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