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Helpdesk Lead - Lower Parel

Helpdesk Lead - Lower Parel

ConfidentialBengaluru / Bangalore, Gurgaon / Gurugram
30+ days ago
Job description
  • Develop specific and measurable targets for all IT services to ensure quality and efficiency
  • Monitor and track service performance against agreed Service Level Agreements (SLAs)
  • Manage and optimize team rosters and schedules to ensure 24 / 7 service availability
  • Lead people management activities including team coordination, performance monitoring, and training
  • Coordinate with stakeholders to address service issues and implement continuous improvement plans
  • Ensure compliance with CMM Level 5 processes and best practices
  • Be flexible to work in rotational shifts as per business needs

    • Skills Required

    It Service Management, People Management

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    Lead • Bengaluru / Bangalore, Gurgaon / Gurugram

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