VuNet Systems - Solution Lead

Your Role : Solution Lead

Experience : 6 - 10 Years

Location : Mumbai, Hyderabad

We are looking for smart, self-motivated people with excellent communication skills to join our Customer Operations Team as Solution Lead, with a passion for customer handling and demonstrated experience. You will be responsible for technical delivery and integration of VuNets AIOps platform in the customer environment. You will lead a team of Platform engineers and work with a cross functional team of Product and Customer Organization to deliver on the implementation.

Roles & Responsibilities :

• Work across the entire IT landscape that spans across network, compute, storage, databases, applications and business domain.
• Use the Big Data and AI driven features of vuSmartMapsTM to provide solutions that will enable customers to improve the end user experience for their applications.
• Create detailed designs, solutions and validate with internal engineering and customer teams, establish a good network of relationships with customers and experts.
• Understand the customer application architecture and transaction level workflow to identify touch points and metrics to be monitored and analyzed.
• Analytics and analysis of operational data and provide insights and Constantly stay ahead in communicating with customers. Manage planning and execution of platform implementation at customer sites.
• Work with the product team in developing new features, identifying solution gaps etc .
• Complete ownership and accountability of the technical delivery of program by working with VuNet teams and Customer teams.
• Effective task prioritization and work under critical deadlines to ensure delivery as committed.
• Stakeholder management and identifying champions from the customer team for product adoption growth.
• Interest and aptitude in learning new technologies- Big Data, no SQL databases, Elastic Search, MongoDB, DevOps, scripting, Solutioning, Containerization, K8s.

Mandatory Skills :

Observability Domain Knowledge :

Good to have :

(ref : hirist.tech)