Mandarin Language Expert

About Company :

Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes.

Job Title : Mandarin Language Expert

Location : Mumbai (Powai / Mahape) / Pune (Shivajinagar)

Experience : 5 to 7 Years

Employment Type : Contract to Hire

Work Mode : Hybrid

Notice Period : Immediate Joiners Only

Job Description :

Global L2 Support Mandarin Language Expert

Position Title Global L2 Support Mandarin Language Expert

Experience Level Expert 7 Years

Location Global Remote APAC

Department Global Support Translation Services

Role Summary

The Global L2 Mandarin Language Expert will support Mandarinspeaking clients by providing bilingual technical assistance translation and operational support to ensure seamless communication and incident management in global environments

Key Responsibilities

Handle L2level incidents service requests and escalations for Mandarinspeaking regions

Translate all critical IT and business documents between Mandarin and English

Ensure highquality and culturally aligned communication with endusers

Maintain bilingual documentation service tickets and operational logs

Collaborate with engineering and L3 teams to expedite issue resolution

Review translated technical materials for accuracy and clarity

Assist with APAC localization of platforms and services

Conduct bilingual meetings and support communication during major incidents

Prepare Mandarinlanguage status reports dashboards and summaries

Identify trends and participate in proactive problem management

Provide input for improving translation quality and customer satisfaction

Support continuous service improvement CSI initiatives globally

Qualifications

Bachelors degree in IT Computer Science or related discipline

Native or professional fluency in Mandarin and English

7 years of L2 bilingual technical support experience

ITIL Foundation or equivalent certification preferred

Excellent written verbal and analytical communication skills

Skills

Mandatory Skills : Jira Service Desk,Servicedesk,Windows Server