Talent.com
No longer accepting applications
General Manager- Client serving & Ad ops

General Manager- Client serving & Ad ops

ConfidentialBengaluru / Bangalore, India
5 days ago
Job description

Job Summary :

We are seeking an experienced, strategic, and dynamic General Manager – Client Servicing to oversee client servicing operations and drive business growth within the assigned region. This role requires a deep understanding of digital marketing ecosystems, exceptional client relationship management, and proven expertise in leading high-performing teams. The incumbent will be responsible for managing key client relationships, delivering business targets, and ensuring operational excellence across client portfolios.

Job Role :

Strategic Leadership :

  • Define and execute the regional client servicing strategy in alignment with overall business objectives.
  • Build and nurture strong, long-term relationships with key clients, acting as a strategic partner in their growth.
  • Lead business growth initiatives within the region by identifying new opportunities and cross-selling services.

Operational Oversight :

  • Oversee the end-to-end delivery of digital marketing campaigns, ensuring client satisfaction, service quality, and timely execution.
  • Manage a team of Client Servicing Managers, Executives, and Account Leads — providing mentorship, performance feedback, and growth opportunities.
  • Collaborate closely with internal departments (Media, Content, Creative, Operations, Analytics, and Finance) to ensure seamless campaign execution and client deliverables.
  • Business Performance & Client Growth :

  • Own the revenue, profitability, and client retention targets for the region.
  • Regularly review client portfolios and campaign performance, offering actionable insights and strategic recommendations.
  • Conduct periodic business reviews with clients and internal leadership to discuss performance, opportunities, and challenges.
  • Media Planning & Digital Strategy :

  • Oversee brand budget allocations across Social Media, Display, Native, SMS, Affiliate, and Email marketing channels.
  • Stay ahead of digital marketing trends and ensure clients are leveraging the latest and most effective platforms and strategies.
  • Data-Driven Decision Making :

  • Monitor analytics and performance dashboards, ensuring data-backed decision-making for campaign optimization and strategic pivots.
  • Guide client teams on report analysis, insights generation, and ROI improvement initiatives.
  • Desired Profile :

    Education : Bachelor's degree in Marketing, Business Administration, Communications, or related field. MBA preferred.

    Experience : 7–12 years of relevant experience in client servicing, digital marketing strategy, and business leadership roles. Experience in agency or digital marketing firms preferred.

    Skills :

  • Proven ability to manage large client portfolios and lead multi-functional teams.
  • Excellent interpersonal, negotiation, and strategic thinking skills.
  • Strong analytical abilities with proficiency in reporting tools and Excel (VLOOKUP, Pivot Tables, Dashboards, Macros a plus).
  • Ability to thrive in a fast-paced, target-driven environment while maintaining operational excellence.
  • Strong business acumen and the ability to identify and capitalize on new business opportunities.
  • Skills Required

    Macros, Dashboards, Pivot Tables, Vlookup, Excel, Reporting Tools

    Create a job alert for this search

    Manager • Bengaluru / Bangalore, India

    Related jobs
    • Promoted
    General Manager - Digital Applications

    General Manager - Digital Applications

    Brigade GroupBangalore Urban, Karnataka, India
    The Brigade Group is one of India’s leading property developers with over three decades of expertise in building positive experiences for all stakeholders. Instituted in 1986, the company has develo...Show moreLast updated: 30+ days ago
    • Promoted
    Deputy General Manager-commercial operation

    Deputy General Manager-commercial operation

    Bangalore International Airport LtdBengaluru, Karnataka, India
    About the Company-Kempegowda International Airport, Bengaluru (KIAB / BLR Airport), named after founder of the City – Hiriya Kempegowda – has the unique distinction of being the first Greenfield Air...Show moreLast updated: 23 hours ago
    • Promoted
    General Manager Operations-Furniture

    General Manager Operations-Furniture

    Saddles IndiaBengaluru, Karnataka, India
    Saddles India is a leading manufacturer of premium leather, vinyl, and fabric seat covers, trusted by the largest automotive OEMs and the luxury accessories market. With a strong legacy of over 25 y...Show moreLast updated: 11 days ago
    • Promoted
    Associate General Manager

    Associate General Manager

    ALLEN DigitalBengaluru, Karnataka, India
    Through our strategic collaboration with Bodhi Tree Systems, a prominent venture capital firm known for building & scaling tech-first brands, we are revolutionizing education with a tech-first appr...Show moreLast updated: 12 days ago
    • Promoted
    General Manager – Hospitality Operations

    General Manager – Hospitality Operations

    Geist Brewing Co.Bengaluru, Karnataka, India
    Job Title : General Manager – Hospitality Operations.General Manager – Hospitality Operations.This role requires strong leadership in operational strategy, people management, brand consistency, and ...Show moreLast updated: 1 day ago
    • Promoted
    Zonal Manager

    Zonal Manager

    MakeMyTriphosur, tamil nadu, in
    The Hotels business at MakeMyTrip is one of the largest and fastest-growing verticals within the organization, driving exceptional travel experiences for millions of customers every year.With a str...Show moreLast updated: 11 days ago
    • Promoted
    General Manager CMIS (Hospitality / Healthcare / Education)

    General Manager CMIS (Hospitality / Healthcare / Education)

    ConfidentialBengaluru / Bangalore, India
    Colliers (NASDAQ, TSX : CIGI) is a global diversified professional services and investment management company.Operating through three industry-leading platforms – Real Estate Services, Engineering, ...Show moreLast updated: 5 days ago
    • Promoted
    General Manager, Angsana Oasis Spa and Resort (Bangalore)

    General Manager, Angsana Oasis Spa and Resort (Bangalore)

    ConfidentialBengaluru / Bangalore, India
    Banyan Tree Group is one of the world's leading independent, multi-branded hospitality groups.The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences is centered ...Show moreLast updated: 5 days ago
    • Promoted
    Assistant General Manager - Airside Operations

    Assistant General Manager - Airside Operations

    Confidential.Bengaluru, Karnataka, India
    AGM- Airside Operations will be responsible for the safe and efficient management of all airside activities ensuring adherence to regulations, standards, and SOPs. In co-ordination with AAI, account...Show moreLast updated: 30+ days ago
    • Promoted
    General Manager Operations

    General Manager Operations

    TruwwBengaluru, Karnataka, India
    At Truww, we’re building the world’s most trusted and customer-centric home interiors brand.By streamlining an otherwise unorganized industry, we ensure every homeowner enjoys a transparent, on-tim...Show moreLast updated: 22 days ago
    • Promoted
    Senior Client Services Manager

    Senior Client Services Manager

    Dentsu IndiaBengaluru, Karnataka, India
    Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu International comprises five leadership brands - Carat, dentsu X, iProspect, Dents...Show moreLast updated: 23 hours ago
    • Promoted
    • New!
    General Manager Operations

    General Manager Operations

    Samskara Resort & Spabangalore, India
    Samskara Resort, located in Jaipur, is a luxury boutique wellness resort dedicated to yoga, meditation, and holistic wellness. Designed to help guests detox, de-stress, and rejuvenate mind, body, an...Show moreLast updated: 21 hours ago
    • Promoted
    • New!
    Assistant General Manager - International Business

    Assistant General Manager - International Business

    Poly Medicure Ltdvijayapura, India
    Designation - Assistant / Deputy General Manager - International Business.Location - Okhla Phase 3, New Delhi.Poly Medicure Limited (Polymed, Listed in NSE : BSE), is a leading medical device manufa...Show moreLast updated: 21 hours ago
    • Promoted
    • New!
    General Manager Operations

    General Manager Operations

    Confidentialbangalore district, India
    Operations / Manufacturing Management.The General Manager – Operations will be responsible for overseeing plant operations and ensuring alignment with the organization’s global strategy.The role invo...Show moreLast updated: 21 hours ago
    • Promoted
    iBUS - Deputy General Manager - IFC & Internal Audit

    iBUS - Deputy General Manager - IFC & Internal Audit

    Ibus networksBangalore, India
    BUS is a digital infrastructure company dedicated to connecting everyone, everywhere.We bridge the digital divide by providing scalable connectivity solutions. As a leader in 5G convergence, we spec...Show moreLast updated: 23 days ago
    • Promoted
    General Manager - Treasury

    General Manager - Treasury

    Orkla Indiabangalore, karnataka, in
    Designation - Head - Corporate Treasury.Orkla India's success story is intricately linked to its ability to cultivate deep consumer connections with its flagship brands, MTR Foods and Eastern Condi...Show moreLast updated: 30+ days ago
    • Promoted
    Deputy General Manager-Commercial Operation

    Deputy General Manager-Commercial Operation

    Bangalore International Airport LtdBengaluru, Republic Of India, IN
    About the Company-Kempegowda International Airport, Bengaluru (KIAB / BLR Airport), named after founder of the City – Hiriya Kempegowda – has the unique distinction of being the first Greenfield Air...Show moreLast updated: 23 hours ago
    • Promoted
    • New!
    Assistant General Manager Operations

    Assistant General Manager Operations

    Battery Smartbangalore, India
    Battery Smart is India’s largest and fastest-growing battery-swapping network for electric two and three wheelers.Founded in 2019 and launched in 2020, we are changing the game in the EV sector by ...Show moreLast updated: 15 hours ago