Customer Service Lead Senior

OOCL Logistics is a world-class provider of innovative Logistics and Supply-chain services & Solutions. Headquartered in Hong Kong, OOCL Logistics has an extensive network of more than 150+ offices in over 50 countries. With 7 strategically located offices in India, we are rapidly growing here in International Freight Forwarding, Supply Chain Management and Domestic Logistics Services. You will provide first class service to overseas and Indian customers for freight and international supply chain management services, offer them solutions and build long-lasting relationships with them. Responsibilities of the position include : Managing shipment bookings as per individual customers' SOPs and managing related documentation Managing vendors and carriers, resolving queries and managing exceptions and escalation Communicating independently with shippers, overseas offices, overseas customer and shipping lines Freight negotiation with shipping lines and other vendors to get the best costs The ideal candidate : Have strong leadership experience in a customer facing role in International Supply Chain Management / International Freight Forwarding / Buyers Consolidation / International Logistics Have the ability to build strong relationships with customers Be efficient, results driven, communicative and personable Be proactive and have the energy and enthusiasm to drive best practices and innovation Well versed with shipping processes and physical shipment operation High degree of comfort with IT systems In addition to competitive pay and benefits, we offer and value : A diverse, talented team that sets us apart in the fast-paced 3PL / 4PL industry The opportunity to make a difference and career development in a progressive, high-performance culture. Teamwork, respect, accountability, integrity, and innovation.