Mindpool is hiring for Networking, and security Support position.
Associate System Support Engineer
Experience-1-3Years
Location-Pune
Required Skills and Experience :
- 1-3 years of Network experience.
- Understanding of VLANs, MAC address table, and Spanning tree, DNS, NAT, DHCP.
- Understanding of Desktop related issues, RDP, Operation systems.
- Basis troubleshooting skills on desktops and serves.
- Working knowledge of Internet, MPLS, IPSEC, and VPN.
- Knowledge of OSI Reference Model and TCP / IP.
- Knowledge of IP Addressing, Subnetting and Creation of scalable VLSM Networks.
- Knowledge of networking concepts such as NAT, ACLs, DHCP, DNS etc.
- Should be worked on any of the monitoring tools like Solarwinds, Spectrum, Cacti, NMS etc.
- Firewall knowledge will be an added advantage.
- Ability to communicate clearly with a wide range of people such as peers, managers, customers, and vendors via phone or email.
- Understanding of Incidents and Service request.
Responsibilities :
Monitor infrastructure remotely.Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.Investigate first line support calls.Report and escalate issues to 3rd party vendors if necessary.Verify and troubleshoot a switch with VLANs and Interswitch communications.Verify and do L1 level troubleshooting for WAN, LAN and Wi-Fi related issues.Creation of daily, weekly and monthly reports based on network standards.247 support and ready to work in rotational shifts.Need to work on Incident, Service request and change.On-Call after office hours support for priority cases.Qualifications :
Bachelor’s Degree in Engineering or an associated discipline with 2 to 3 years" experience. Additional experience may be considered in lieu of Degree.Strong consulting and communication skills. Ability to communicate well with internal and external customers.Cisco CCNA or CCNP training / Certification will preferable.About Mindpool Technologies :
Mindpool Technologies Limited is one of the renowned development and digital marketing firm with a decade long experience. We design strategies and solutions that are tailored specifically to your business vision. What makes us strong are our diverse expertise and a proven record of working with every industry type. We are powered with a strong team of certified and promising professionals. Our unique approach and innovative thinking have helped many businesses to expand and gain recognition. Accredited with ISO 9001 : 2015 and ISO / IEC 27001 : 2013, Mindpool has proven to be a trusted technology partner to our clients by maintaining a high standard of products / service