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End User Support Specialist

End User Support Specialist

Jio Platforms Limited (JPL)Haryāna, Republic Of India, IN
20 hours ago
Job description

Job Accountabilities

  • First level support to end users based on Knowledge base available
  • Provide desktop and Laptop support.
  • Basic installation and uninstallation of all desktop applications
  • Handling ITSM Tool and Allocating the tickets to the right resolver group
  • Providing Support for MAC related calls
  • Providing Support for Mobile Device
  • Installation of Business-related software
  • Ensuring Software Compliance in all the End User Devices

Skills Required (Knowledge and Skills)

  • Hardware & OS knowledge
  • Software application knowledge,
  • ITIL Knowledge
  • Good Communication Skills
  • Basic Knowledge of Network,
  • Apple products
  • MCSE or similar

    • Key Attributes (Experience and Qualifications)

  • BE / B.Tech / B Sc-IT
  • Preference will be accorded to candidates having completed certifications in MCSA / MCSE.
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    End User Support Specialist • Haryāna, Republic Of India, IN

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