Sales Support Specialist EMEA
Wyndham Hotels & Resorts EMEAHaryāna, Republic Of India, IN20 hours ago
Job descriptionIdeally three years administrative or secretarial experience is required in a hotel commercial environment (or travel industry) or alternatively a forward thinking, fast-growing organisation. High School / Tourism or Hospitality Diploma or equivalent required. A level of hotel or travel industry sales / account management experience would be advantageous. Good in interpreting, analysing and sharing data. Proficient in utilization of Microsoft Office applications and the Windows environment Usage and knowledge of other Sales Systems, e.G. Salesforce Lightning, Cvent is beneficial Usage and knowledge of other Seller Support tools, e.G. ZoomInfo, LinkedIn Navigator, UpMail, Monday.Com, Smartsheet A level of understanding of the sales process, tools, measurements and systems An understanding of business needs of hotels and clients Familiarity with Database Management would be beneficial Project management skills and high affinity towards data and technology would be helpful Prior experience within a Global or Regional Sales Organizations and / or franchised environment is preferred, but not essential Fluency in spoken and written English is essential with additional languages being beneficial. Multi-tasking ability at a high level The ability to prioritize workload and time sensitive requests is essential Customer service Excellent interpersonal and communication skills, both written and verbal Account and lead management Organization and planning Teamwork and ability to work autonomously Flexibility to adjust to the changing needs of the business, taking on new ideas and initiatives Energy and ambition Ability to stay objective and fair when dealing with sensitive internal / external customer situations and maintaining constructive working relations Self-starter, exhibiting initiative, confidence, professionalism, and good judgment Works with a high level of accountability, results orientated and dependable Ability to make business decisions with integrity and honesty Confident working with AI-supported tools and adapting to new technologies. Strong ability to learn, use and troubleshoot sales and data systems.
Summary
The Sales Coordinator EMEA will form an integral part of the Wyndham Sales Operations team operating within a variety of administrative duties, projects, and revenue generation, with three key elements qualifying the success of this position.
- To provide administrative services to the Wyndham Sales EMEA teams at the required level.
- To primarily focus on managing our ad hoc and Brand.Com, direct leads - overseeing, owning, and executing the Lead Management and Business Development efforts throughout the region on behalf of the team, hotels & clients.
- To pro-actively direct demand and revenue into our hotels through multiple sources and channels and ultimately adding to overall revenue contribution for our franchisees.
Additional responsibilities will include but not be limited to assisting the EMEA Wyndham Sales teams on an ‘as required basis’. Support on reporting, analysis and metrics utilising available BI tools and the creation of dashboards to visualize the data as well as working directly with both managed and franchised hotel teams to educate, support and deliver opportunity and revenues through WHR systems.
Experience / Certificates / Education
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Sales Support Specialist • Haryāna, Republic Of India, IN
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