IT Support Specialist - 18 •5

About Onit Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments.

With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies.

Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement.    Position Summary The System Administrator will be responsible for managing and maintaining our basic IT Infrastructure, ensuring seamless onboarding and offboarding processes, and providing support for both Windows and Mac systems.

Proficiency in Microsoft Intune, JAMF, and Entra is essential for this role, as is the ability to troubleshoot and resolve issues related to various applications and Microsoft 365 services. This role would be part of 18

• 5 Global support team.

Key Responsibilities

o Provision and configure software for Mac and Windows systems for new employees o Ensure secure and efficient onboarding / offboarding processes.

o Utilize defined checklists to ensure accurate completion of tasks and address IT support requests

o Develop and implement comprehensive security protocols for device enrollment and software updates.

o Proactively manage endpoint security threats through CrowdStrike's detection and response capabilities.

o Develop and implement policies, profiles, and compliance settings using Jamf, Intune, Entra, and CrowdStrike to meet organizational needs.

o Manage user access and permissions across applications, ensuring security and compliance while efficiently addressing IT support tickets.  o Provide expert remote support to users across the US and globally, ensuring consistent and timely resolution of technical issues.  o Maintain and troubleshoot small office networks, including internet connectivity and access control, ensuring seamless infrastructure operation.

o Maintain accurate IT asset inventory, comprehensive documentation, and standardized procedures, ensuring efficient troubleshooting and knowledge transfer.

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