Desktop Support Engineer

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Position :  Desktop Support Engineer

Experience Required :  +3 Years

Location :  Pune

Employment Type :  Full time

Job Overview

We are looking for a skilled  Desktop Support Engineer  with over 3 years of experience to provide first and second-level technical support to end-users. The role involves troubleshooting hardware and software issues, managing IT assets, supporting collaboration tools, and ensuring smooth day-to-day IT operations.

Key Responsibilities

• Provide  L1 and L2 support  for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain  operating systems and software applications .
• Troubleshoot  hardware / software issues  in person, remotely, or via phone / email.
• Manage  user accounts, permissions, and access rights  in Active Directory.
• Provide support for  Microsoft 365 applications  (Teams, Outlook, SharePoint, etc.).
• Maintain and update  IT asset inventory  with proper documentation.
• Assist in  employee onboarding / offboarding  including device setup and recovery.
• Escalate unresolved technical issues to higher-level teams or vendors.
• Ensure compliance with  IT security policies and protocols .
• Participate in IT projects including  system upgrades, migrations, and rollouts .

Requirements

Preferred Skills

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