Sr. Desktop Support Engineer (Internal IT)

Job Title :  Sr. Desktop Support EngineerJob Type : Full-timeLocation : India – PuneRole reports to : Lead. Work Hours : 9 hours.

Main Duties and Responsibilities :

• Oversee and update assigned support service requests.
• Handle daily technical support activities on desktop support, data network and server management.
• Grow clients and communicate to Account Manager by determining new opportunities.
• Setup desktop computers and peripherals and test network connections.
• Install and test desktop software applications and internet browsers.
• Test computers to ensure proper functioning of computer systems.
• Train end users on usage of computer hardware and software.
• Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
• Adhere to policies as per corporate manuals and directives.
• Extend computer support for systems’ software and hardware.
• Setup computers and install software for various applications and programs.
• Interact with staff on desktop problems and their resolution.
• Network and connect computers within organization to better communication. -  Order or buy computer systems and liaise with purchase and supplies department. - Maintain computer peripheral devices like printers and resolve associated problems.

Skills and Experience : # Qualifications : B.E. / B.Tech Graduates / Postgraduates from IT background.

# Experience :   1-4 yrs.

# Skills :   Good knowledge in IT hardware peripherals.  Strong teamwork skills. Knowledge on Assets Management applications.

Personal Qualities and Behaviour traits : - Be a good team worker demonstrating loyalty and commitment to the organization and team members.- Good organisational and communication skills and excellent attention to details.- Interact with individuals to provide needed information.

Performance Goals :  -Able to handle multiple complex assignments simultaneously.-  Ensures timely response to client and internal peers.