Customer Service Specialist 9293-1

Job Titles : Customer Service Specialist

Specify Location : Mumbai

Job Type : Full-Time

Education : Bachelors Degree

Experience Level : Entry to Mid-Level

Years of Experience : min 2 years to 5 years.

About Us :

We are a dynamic and innovative Science and Materials Company committed to delivering exceptional service to our customers while driving profitability. As a Customer Service Representative you will play a crucial role as the interface between our valued customers and our business value chain partners.

Join us in contributing to the success of our company by providing solutions to customers managing operational needs and collaborating closely with various functional partners.

Responsibilities / Duties :

Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers handling priority and foundational customers with a high degree of complexity.

Maintain a thorough knowledge of the companys products applications and service offerings within the assigned business portfolio.

Strengthen customer intimacy by developing solid relationships understanding customer needs and gathering market intelligence.

Coordinate activities at assigned customer accounts proactively address issues and implement solutions.

Maintain service levels according to business prioritization.

Differentiate between customer requirements and the companys capabilities choosing the best and most cost-effective solutions.

Support commercial strategies with customers across multiple businesses.

Required Skills : Customer Service :

• Responding to customer inquiries requests and complaints via various channels (phone email chat social media).
• Providing information about products services and company policies.
• Assisting customers in solving problems or addressing issues they may encounter.

Problem Solving :

Communication Skills :

Sales Support :

Business Process :

Team Collaboration :

Core Responsibilities :

Manage customer orders through end-to-end work processes and systems.

Maintain a thorough knowledge of the businesses products applications and service offerings.

Requirements :

Be open to work in different time zones.

Be Self-motivated with ability to use initiative and thrive on responsibility.

Ability to work effectively in small teams and a willingness to continuously develop knowledge and skills.

The role will be required to work out of Airoli New Mumbai office of our company.

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1