Automotive Customer Care Specialist

Company Description

Universal Auto Works is a luxury vehicle services and parts company specializing in Premium & Luxury European Marques such as Audi, Bentley, BMW, Jaguar, Land Rover, Mercedes-benz, Mini, Range Rover, Porsche & Volvo. We offer extensive maintenance and repair services along with genuine and OEM replacement parts to ensure optimal performance and reliability. With the growing pre-owned vehicle market, we provide technical evaluations for a hassle-free post-purchase experience. Our focus on vehicle enhancement services includes a wide range of genuine accessories, retrofit, and performance parts to cater to individual requirements. Universal Auto Works is committed to pioneering new ways for clients to maximize their automotive ownership experience.

Role Description

This is a full-time on-site role for a Service Advisor, located in Panvel. The Service Advisor will be responsible for managing customer relations, ensuring customer satisfaction, and providing customer-focused services. Day-to-day tasks include coordinating vehicle maintenance, repairs, and aftersales services. The Service Advisor will communicate effectively with customers to understand their needs, provide accurate information, and ensure a seamless service experience.

Qualifications

• Customer Satisfaction, Customer-focused Service, and Customer Service skills
• Strong Communication and interpersonal skills
• Experience in Aftersales services
• Ability to work on-site in Panvel
• Attention to detail and problem-solving skills
• Experience in the automotive industry is a plus
• Bachelor's degree or relevant certifications in Automotive Technology, Business, or related field