Customer Service Representative

Since 1892 OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators fittings valves vaporizers vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems entry systems and wash chemicals. OPW has more than 2000 employees with manufacturing operations in North America Europe and China and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE : DOV).

Fitment Details

Designation

Executive-Customer Support

MUPCS Code

Location

Navi Mumbai

Personal Profile

Minimum Qualification

Science Graduate / Bachelors Degree in engineering Mechanical / Production Engineer will be preferred

Experience Range

Total : 05 years

Relevant : 02 years

Salary Range (INR)

Industry Specialization if any

Expertise in successfully acting as an interface between customer sales operations and cross functional team. Delivering service with a smile.

• Purchase order review order entry and invoicing in ERP. Sending sales order acknowledge to customers and proforma invoice for payment.
• Maintain all projects tracker and review time to time basis.
• Order backlog review with production and Procurement team and get schedule date and communicate to sales and customers.
• For New customer registration collect and verify customer documents and upload all documents on Dover portal.
• Review register customer documents on time-to-time basis.
• Coordinating with quality production & finance for order processing TPI customer complaint & non-commercial service.
• Submitting & tracking the post-sale documents (invoice packing list COC & TPI if any as per the PO requirement) for payment process.
• Renew and maintain all distributors agreements and coordinate with sales team.
• Coordinate with sales team for bill of material and maintain project tracker.

Top KRAs

Span of Control

Critical To Quality (CTQ) Parameters for Candidate Assessment (Must Have SKILLS)

CTQ 1 Excellent Communication Skills : Impeccable Verbal & Written English Language Skills Articulate Ability to create compelling presentations and deliver them.

Strong analytical and quantitative skills - Expertise with Excel Microsoft Word and PowerPoint. Proficiency with ERP system.

CTQ 2. Proven experience in Project Management and Customer Service.

High level of commercial awareness especially knowledge of GST and other statutory requirements like e waybill etc.

CTQ 3 Maintain all projects tracker and review time to time basis. Communicate with sales and production

regarding order schedule date and material availability.

Critical To Performance (CTP) ( Must Have Dover Leadership COMPETENCIES)

CTP 1 Results Driven - Produces results that exceed Dovers strategic objectives via a combination of planning and implementation while living the Dover values.

CTP 2 Builds and Manages Collaborative Relationships

Establishes and nurtures numerous relations within Dover. Takes action to partner with the communities in which we operate and to be an appropriate corporate citizen.

CTP 3 Winning the Right Way

Operates with High Ethical Standards Openness and Trust. Conducts him / herself with high ethical standards and fosters a culture in the organization to conduct business aligned with those standards.

Work Arrangement : Onsite

Pay Range : Rs - Rs

We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education / training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits : Our total rewards package for eligible team members also includes : a 401(k) savings plan with employer contributions; medical dental and vision insurance; wellness programs; health savings account health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident hospital indemnity and critical illness insurance; adoption surrogacy and fertility benefits and assistance; commuter benefits; parental military jury duty and bereavement leaves of absence; paid time off includingbusiness travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

Attention Applicants : If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us know. Likewise if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function : Sales

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1