Technical Analyst - Asset Management

Exp : 3-6 Years

Life on the team

We are seeking a highly skilled and detail oriented ServiceNow Asset Data Quality Analyst to join our team. The ideal candidate will have a strong background in data analysis, asset management, and Excel reporting, power point, ServiceNow SAP and automation with a keen ability to perform root cause analysis. This role is crucial in ensuring the integrity, accuracy, and quality of our data within the ServiceNow platform.

What you’ll do

• Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Provide Technical Leadership in own specific area of expertise.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Contribute to the development of technical procedures and standards to meet business and customer requirements.
• Escalate issues in line with company processes to ensure customer demands are met.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Evaluate escalations and resolve appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Acts as a role model for colleagues providing guidance around technical and behavioral competencies to ensure sharing of internal best practice.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization
• Ensure Department / Contract meets SLA performance targets
• Maintain and improve customer satisfaction levels
• Understand and adhere to policies and procedures
• Demonstrates relevant Winning Together behaviors
• Costs minimized
• Keep skills up to date with IT industry standards as appropriate to the role / Contract
• Attain and maintain accreditations as appropriate to the role / Contract

What you’ll need

About us

With over 20,000 employees across the globe, we work at the heart of digitization, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.