Sr. Support Engineer – ForgeRock OpenAM (L3)

Overview

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is one of our clients which has been a one-stop solution for professional digital services.

Position : Sr. Support Engineer – ForgeRock OpenAM (L3)

Location : Noida

Job Type : Full Time

Work Type : Onsite

Job Description

• Handle end-to-end IAM-managed support (as per SLA) e.g. Incident Management, problem management, change management, and knowledge management.
• Coordinate and collaborate with customer Teams.
• Drive complex ForgeRock AM integrated issues resolution and resolve the issues.
• Drive RCA and handle the complete problem management process.
• Act as the primary point of contact for all onsite IAM-related issues, queries and deployments.
• Proactively facilitate face-to-face meetings with customers to understand their needs and provide timely solutions.
• Do custom development, and product performance optimisation e.g. Application onboarding, workflow changes and SSO integration.
• Responsible for Change management, raising CRs in Service Now / JIRA etc.
• Understand IAM solution design and configuration. Transition services post-deployment and operationalizing IAM solutions.
• Generate regular reports on IAM system performance, issues, and resolutions for customer review. Should be able to generate incident reports to be shared with customers.
• Execute minor and major system upgrades and patches related to the product.
• Own the environment and handle regular maintenance activities (DR drills, log rotation, health checks).
• Should be able to develop advanced scripts, rules, and workflows. Knowledge of REST APIs and debugging tools.
• Good understanding of Java Coding. Ability to write complex SQL queries. Knowledge of Active Directory / LDAP and databases.
• Familiar with code repositories (Git).
• Knowledge of Windows and Linux environments. Capable of installing, configuring, and providing support of SailPoint / ForgeRock on Windows and Linux environments.
• Should be capable of doing automation scripts.
• Should be able to take release from development to test and can deploy into production.

Required Skills

Qualification

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

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Skills Required

Git, Sql, Java Coding, Windows, Jira, Active Directory, Rest Apis, Linux, Ldap, Service Now