Order Management Representative

Key Responsibilities :

• Supervise the order management team and ensure accurate entry and processing of sales orders in SAP.
• Oversee Contract Lifecycle Management (CLM) and pricing uploads within SAP.
• Ensure maintenance of field contracts, sample orders, and return processing for retailers.
• Monitor order status, resolve discrepancies, and handle customer complaints related to order fulfillment.
• Audit digital catalogs and ensure data accuracy across SAP-integrated systems.
• Lead digital product launches and coordinate release schedules.
• Collaborate with internal teams (Sales, Finance, Logistics, Customer Service) to resolve order-related issues.
• Establish and monitor operational metrics (e.g., order accuracy, cycle time, fulfillment rate).
• Evaluate system performance and recommend updates or automation improvements in SAP.
• Maintain documentation for all order management processes, including SOPs and reporting templates.

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Qualifications :

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Preferred Skills :