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Order Support Specialist
ConfidentialGurgaon / Gurugram20 days ago
Job descriptionAn Order Support Specialist plays a critical role in Ahead s Opportunity to Cash process They will be responsible for tracking the status of orders with our vendors and distributors and gathering critical information for our customers regarding delivery of procured goods An OSS will work with Ahead s Client Operation Specialis and Procurement and Logistics specialists to update, escalate and inform sales, finance and the customer with information such as shipping details, tracking information, and Proof of Deliveries This information will be accessed through various vendor portals and tracking tools and email inquiries The information will then need to be populated into specific objects and fields in SFDC
Duties / Responsibilities :
Operations
- Track shipments and update SFDC
- Maintain good working relationships with our vendor partners and internal customers
- Deals with sales issues as they arise
- Interact with sales reps, client operations specialist and P&L Specialist to answer questions
- Respond to inquires from finance using shared reports, SFDC Chatter and email
- Identify and suggest opportunities to improve efficiencies
- Assist team members with special projects as needed
- Associates or Bachelor s degree preferred in Business Administration or other related area (Accounting, Communications, Finance, etc.)
- Entry level or a few years of experience of Operations, Sales Administration, Finance or Sales Support in the Technology industry.
- Effective verbal and written communication
- Independent, self-starter, effective team player
- Organizational and Time Management skills
- Positive attitude
- Strong trouble shooting & problem solving skills
- Salesforce.com experience
- Office 365 proficiency
- Experience in a fast-paced sales and technology environment
- Work effectively and efficiently under pressure; Proven ability to meet difficult deadlines especially during peak, fast paced periods
Education and Experience
Knowledge, Skills, Abilities
Skills Required
Tracking, Shipping, Sfdc, Salesforce, Office 365
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Support Specialist • Gurgaon / Gurugram