Engagement Manager - Japanese speaker

Engagement Manager, SailPoint (SAS) Success Acceleration Services

Languages - must be fluent in Japanese

About SailPoint :

SailPoint is the leader in identity security for cloud enterprises. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.

Built on a foundation of Artificial Intelligence and Machine Learning, our Identity Security Cloud Platform delivers the right level of access to the right identities and resources at the right time — matching the scale, velocity, and changing needs of today's cloud-oriented, modern enterprise.

About the role :

As an Engagement Manager, you will oversee multiple customer and partner engagements, ensuring the successful delivery of SailPoint's Success Acceleration Services across your region.

You will be responsible for aligning customer expectations with project execution, managing resources, and driving engagement success from initial implementation through governance and renewal.

You will collaborate with several Project Managers and serve as the cornerstone of client implementation.

You will leverage internal tools and frameworks to track project progress, report service consumption, and provide transparency to stakeholders while being the liaison of internal operational teams—including Sales, Professional Services, and Customer Success Management.

Your role will involve identifying risks, mitigating challenges, and ensuring engagements remain on track and aligned with business objectives.

This position requires persuasive communication and leadership skills to manage multiple engagements, drive operational excellence, and foster collaboration across teams. You will also play a key role in resource planning, overseeing global and regional teams, and supporting skill development within the organization.

The Engagement Manager will be instrumental in ensuring SailPoint's core values—Individualization, Impact, Integrity, and Innovation—are reflected in every customer interaction, driving long-term success and growth.

Roadmap for success

30 days :

• In your first 30 days, you will immerse yourself in understanding SailPoint's offerings, organizational structure, and team dynamics. You will have regular check-ins with your mentor, who will help you navigate the tools, processes and ongoing projects which are critical to your role.
• Gain a deep understanding of SailPoint's Success Acceleration Services (SAS), organizational structure, and team dynamics.
• Build relationships with internal stakeholders across Professional Services, Customer Success, Sales, and Support.
• Familiarize yourself with ongoing engagements, tools, and methodologies used to track project progress and service delivery.
• Shadow senior team members to understand best practices in customer engagement, issue resolution, and governance.
• Begin tracking and reporting on key engagements under the guidance of the SAS leadership team.

90 days :

6 months :

1 year :

Requirements :

Preferred :

About the team :

We are a global dynamic, multicultural and multilingual team that thrives in a fast-paced, ever-evolving environment.

From technical experts to senior management, we collaborate closely to tackle any situation head-on with a positive mindset. We are goal-driven and solution-focused, turning every challenge into an opportunity while supporting and learning from one another.

Our team is passionate, curious, and always ready to dive deep, bringing people together to solve anything unknown and deliver results with professionalism and care. We work hard, move fast and continuously bring fresh ideas to the table, all while fostering a culture of growth, inclusion, and mutual respect. We invest in our people, champion their careers, and ensure our customers and business are always at the forefront.

If you are proactive, eager to learn and ready to make a real impact, join us in shaping the future as part of this incredible worldwide operating team.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [HIDDEN TEXT] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.  NOTE : Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

Skills Required

Salesforce, Servicenow, Project Management, Saas, Tableau, Microsoft Project, Jira, Program Management