Operations Associate

Position : Operations Associate

We are looking for a proactive and enthusiastic Operations Associate to join our fast-growing startup. In this role, you will be at the heart of our platform’s operations, ensuring smooth onboarding, support, and training for both suppliers and consumers.

Key Responsibilities :

• Act as the primary point of contact for partners (users / sellers / buyers), managing onboarding, product listing, order fulfilment, and payment coordination.
• Provide timely support via phone, email, and chat, resolving inquiries, technical issues, and operational concerns efficiently.
• Conduct in-person and virtual training sessions to educate partners on app installation, registration, and key functionalities, driving adoption and usage.
• Monitor partners performance for compliance with platform policies, offering feedback to enhance efficiency and satisfaction.
• Collaborate with operations, technical, and support teams to streamline workflows, address escalations, and improve partners’ experience.
• Maintain records and gather feedback on partners engagement and training to support continuous process improvement and partners retention.

Requirements :

What We Offer :

Join us to help shape exceptional partnerships in the e-commerce space!