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Technical Client Success Associate

Technical Client Success Associate

Aura IntelligenceIndia
18 hours ago
Job description

Technical Client Success Associate will be responsible for end-to-end client engagement — across pre-sales discovery, onboarding, delivery, and post-sales technical support. This role demands high business acumen, analytical thinking, and client-facing professionalism.

Please note the role is based in the Eastern Time zone. Expected working hours are 9-18 EST (18 : 30 - 3 : 30 IST)

Responsibilities :

  • Lead client discovery, solutioning, and demo sessions during pre-sales and post-sales conversations.
  • Support client onboarding, training, and implementation in collaboration with internal teams.
  • Translate client use cases into product configurations, feasibility and value analysis.
  • Deliver client-facing and Internal leadership presentations.
  • Troubleshoot data / portal issues and serve as liaison between clients and product / engineering.
  • Ensure a high-quality experience for clients across the full lifecycle.

Requirements

What We’re Looking For :

  • 3+ years of experience in client-facing roles across consulting, analytics, or SaaS delivery.
  • Experience working with Management Consulting firms, Private Equity, or VC clients.
  • Strong preference for those with backgrounds in top-tier firms (e.g., MBB, Big 4, global PEs / VCs).
  • Strong communication skills in English with ability to present to senior stakeholders.
  • Business-savvy and consultative in approach, with understanding of value drivers in M&A, talent, and growth strategy.
  • Advanced skills in Excel modeling and slide-making (consulting quality).
  • Proficient in SQL, Databases such as Snowflake, BI tools such as Power BI, Omni, or Tableau, and Ticketing systems like Zendesk, Linear etc
  • Experience with Python for basic data analysis is a plus.

    • Education :

  • Bachelor's degree from a top-tier university in Business or Engineering.
  • MBA from IIMs, ISB, or equivalent top global programs preferred with a background in Engineering Academics.

    • Ideal Candidate :

  • Structured thinker with a consulting mindset and product curiosity.
  • Self-starter who thrives in a fast-paced start-up, client-driven, remote team environment.
  • Capable of operating independently while influencing cross-functional teams.
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    Client Associate • India