This job offer is not available in your country.
Analyst, Client Services, Small Medium Enterprises.
DBS BankSecunderabad, Telangana, India8 hours ago
Job descriptionEnsure NTB relationships of SME are engaged in a timely manner which will deepen wallet share & ensure quick activation. Report all Suspicious Transactions to regional head and head customer experience Maximise customer satisfaction, retention and cross sell opportunities by maintaining “Top Of the Class” service standards in all client interactions (both internal clients and external clients).Maintain high level of knowledge across Cash Management Products, Trade Products. Is expected to possess a good understanding of banking operating modules and should also be well versed with FEMA guidelines.Ensure customer concerns and complaints are satisfactorily resolved within the committed timelines. Responsible for managing face to face interactions with walk-in customers at the counter and initiate telephonic interactions with other key influencers and stake holders towards superior service delivery.Coordinate with Trade Operations / Service Desk for all queries relating to L / C’s, Guarantees, Buyers Credit etc.. and so also on other Cash Backed Products.Ensure the customer transactions as processed by operations as per laid down operating procedures and with strict adherence to the laid down TAT’s.Comply with all internal process and compliance guidelines Ensure NTB relationships of SME are engaged in a timely manner which will deepen wallet share & ensure quick activation. Report all Suspicious Transactions to regional head and head customer experience Maximise customer satisfaction, retention and cross sell opportunities by maintaining “Top Of the Class” service standards in all client interactions (both internal clients and external clients). Maintain high level of knowledge across Cash Management Products, Trade Products. Is expected to possess a good understanding of banking operating modules and should also be well versed with FEMA guidelines. Ensure customer concerns and complaints are satisfactorily resolved within the committed timelines. Responsible for managing face to face interactions with walk-in customers at the counter and initiate telephonic interactions with other key influencers and stake holders towards superior service delivery. Coordinate with Trade Operations / Service Desk for all queries relating to L / C’s, Guarantees, Buyers Credit etc.. and so also on other Cash Backed Products. Ensure the customer transactions as processed by operations as per laid down operating procedures and with strict adherence to the laid down TAT’s. Comply with all internal process and compliance guidelines. Minimum 5 to 6 years of customer’s service experience in banking / financial services industry Prior experience of banking and financial services will be preferable and an added advantage. Graduate / Post Graduates from Reputed Institutes Be a self starter and a Go getter. Good understanding of the sales process, sound technical knowledge of Banking Operations and Processes. Good customer and relationship management skills. Good interpersonal and communications skills. Good problem solving, planning & organising skills. High Emotional Intelligence required to connect with and help customers. Ability to think aloud and empathise with customers. Sound understanding of cash management & trade products and associated technology platforms and operational procedures. Understanding of regulatory guidelines on banking by RBI (local regulations in India) and local laws and regulations that impact businesses in general. Understanding of KYC requirements are critical. Knowledge of financial markets and products to assist in meaningful dialogue with clients. Strong understanding of KYC requirements and Anti money laundering policies. Possess good working relationship and a high degree of team spirit and cooperation with relationship groups, viz., RMs as well as service partners in the bank such as Product Mgt, Operations, Finance, Legal etc, so as to ensure seamless delivery of products to our clients and business growth and smooth functioning of the branch as a whole. Establish rapport with our corporate clients so as to win their business, confidence and trust. Work closely with Sales and Product teams in India. Drive Performance Through Value Based Propositions Ensure Customer Focus by Delighting Customers & Reduce Complaints Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation Enhance Knowledge Base, Build Skill Sets & Develop Competencies Invest in Team Building & Motivation through Ideation & Innovation Execute at Speed While Maintaining Error Free Operations Develop a Passion for Performance to Grow Talent Pool Maintain the Highest Standards of Honesty and Integrity We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Analyst, Client Services, Small Medium Enterprises.-(WD75268)
Business Function
Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.
Job Purpose
- To Manage customer service for MSME Clients
- Ensure Best in class customer experience, handhold customer for transaction and closely work with operations to ensure timely processing of transaction
Key Accountabilities
Job Duties & responsibilities
Requirements
Education / Preferred Qualifications
Core Competencies
Technical Competencies
Work Relationship
DBS India - Culture & Behaviors
Apply Now
Primary Location
: India-Telangana-Hyderabad-DBIL
Job
: Customer Service
Schedule
: Regular
Employee Status
: Full-time : Job Posting
: Sep 1, 2025, 12 : 18 : 56 PM
Create a job alert for this search
Client Service Analyst • Secunderabad, Telangana, India
Related jobs
- Promoted
- New!
Associate Solutions Consultant, Eclipse Client Services
SS&C Technologies HoldingsHyderabad, Telangana, India SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process.Ou...Show moreLast updated: 8 hours ago
- Promoted
Client Advisor-Private Client Group
Chola Securitieshyderabad, telangana, in Chennai, Bangalore, Hyderabad, Kolkata, Pune & Delhi.Execute trades on behalf of clients, aligning with their investment strategies and preferences.
Provide expert advisory services to enhance portf...Show moreLast updated: 30+ days ago
- Promoted
- New!
Analyst, Relationship Manager, Credit Program Small, Small Medium Enterprises
DBS BankSecunderabad, Telangana, India Analyst, Relationship Manager, Credit Program Small, Small Medium Enterprises-(WD75919).Corporate and Investment Banking provides corporate customers with a full range of Commercial banking product...Show moreLast updated: 8 hours ago
- Promoted
Client Services Team Lead
Ezone Security Solutions Pvt. Ltd.Hyderabad, India We at eZONE, one of the Best Leading Security Solutions Companies in India, believe that people make an organization and more so in service-driven organizations.
Having this in mind we have create...Show moreLast updated: 1 day ago
- Promoted
Assistant Manager - Process - Solar Cell
Premier Energies LimitedRangareddy, Telangana, India Founded in 1995, Premier Energies is a leading solar cell and module manufacturer based in Telangana, India.We operate advanced facilities with 2 GW cell and 5.
GW module capacity, and are expanding...Show moreLast updated: 30+ days ago
- Promoted
BPM Analyst (Appian) (Contract)
nineDots.ioHyderabad, IN BPM Analyst (Appian) (Contract) - Immediate Start.Must be able to start within 1 week of offer.We’re supporting a global digital banking technology provider that’s helping financial institutions ac...Show moreLast updated: 29 days ago
- Promoted
Senior Executive IT
Premier Energies LimitedRangareddy, Telangana, India Founded in 1995, Premier Energies is a leading solar cell and module manufacturer based in Telangana, India.We operate advanced facilities with 2 GW cell and 5.
GW module capacity, and are expanding...Show moreLast updated: 6 days ago
- Promoted
Associate Consultant
Calfus Inc.Hyderabad, IN As an Oracle ERP (EBS / Fusion) consultant, you are required to help the client in maintaining, upgrading, and extending the applications as per business requirements.
You will bring consultative skil...Show moreLast updated: 8 days ago
- Promoted
Guidewire Billing Center Business Analyst (Full-time at a reputed global tech MNC)
HARPHyderabad, IN Excellent Domain knowledge on P&C lines of Insurance with expertise in Billings Processes.Strong understanding of Guidewire Billing Center and related modules and functionalities.Skilled in Require...Show moreLast updated: 9 days ago
- Promoted
Zonal SHE Manager
United Breweries Ltd.Sangareddy, Telangana, India Full time degree in Engineering & technology from a recognized institute.Diploma In Industrial Safety from DISH approved institution is essential.
Compliance with Legal Obligations and Company Requi...Show moreLast updated: 6 days ago
- Promoted
- New!
Network Engineer
OSI Systems, IncMaheshwaram, Telangana, India Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to ...Show moreLast updated: 8 hours ago
- Promoted
Deputy Manager IT
Premier Energies LimitedRangareddy, Telangana, India Founded in 1995, Premier Energies is a leading solar cell and module manufacturer based in Telangana, India.We operate advanced facilities with 2 GW cell and 5.
GW module capacity, and are expanding...Show moreLast updated: 6 days ago
- Promoted
- New!
Client Delivery Analyst
ExperianHyderabad, Telangana, India The Client Delivery Analyst will work on the requirements of the client and interpret these and implement the changes in our own solution.
They will be responsible for delivery, as well as feeding i...Show moreLast updated: 8 hours ago
- Promoted
- New!
Senior Analyst - Middle Office Client Services
Franklin TempletonHyderabad, Telangana, India At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals.
Our dynamic and diversified firm spans asset manag...Show moreLast updated: 8 hours ago
- Promoted
Principal Oracle Fusion Cloud Financial Consultant
Best Infosystems Ltd.Hyderabad, Telangana, India Principal Oracle Fusion Cloud Financial Consultant_Full-Time_Hyderabad.Principal Oracle Fusion Cloud Financial Consultant.
This position will be focused on configuring and supporting Oracle Fusion E...Show moreLast updated: 30+ days ago
- Promoted
- New!
Oracle Applications Functional Analyst, FinTech Cash Application, OFA Cash Application
ADCI HYD 13 SEZHyderabad, Telangana, India Finance Technology Account Receivables Cash Application team is looking for an Oracle e-Business Suite Functional Analyst with expertise in Financials to play a key role designing, implementing, an...Show moreLast updated: 8 hours ago
- Promoted
Business Process Analyst- Operations
TranscendHyderabad, Telangana, India Our modular, innovative technology keeps pace with today’s rapidly changing markets—helping clients address critical business challenges and unlock greater value.
We are looking for passionate and d...Show moreLast updated: 7 days ago
- Promoted
Client Services Associate
Astro Vistaarhyderabad, telangana, in To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vis...Show moreLast updated: 30+ days ago