Administrative Support Specialist

Administrative Assistant – MindMentors (Full-Time, On-Site – Rajouri Garden)

MindMentors is looking for a proactive and organized Administrative Assistant to join our team full-time at our Rajouri Garden office. This position is ideal for someone who is detail-oriented, empathetic, and passionate about creating a smooth and professional experience for clients.

This role involves administrative coordination, client communication, scheduling, and social media support — offering a dynamic opportunity to work closely with our team and help MindMentors run efficiently.

Responsibilities :

• Greet and communicate with clients in a warm, professional, and confidential manner.
• Manage appointment bookings, reminders, cancellations, and follow-ups.
• Nurture new client leads by responding promptly to inquiries and guiding them through the onboarding process.
• Call clients for confirmations, feedback, and rescheduling as needed.
• Manage calendars, including booking sessions, meetings, and podcast recordings.
• Coordinate with podcast guests and assist in scheduling and content preparation.
• Support social media efforts — drafting posts, managing engagement, and maintaining a consistent online presence.
• Handle emails, calls, and messages with professionalism and empathy.
• Maintain organized client records in compliance with confidentiality and privacy standards.
• Process payments, prepare invoices, and assist with billing reconciliation.
• Track client leads, engagement, and session activity in CRM or scheduling software.
• Assist with digital marketing campaigns, community engagement, and events.
• Collaborate with team members to ensure smooth daily operations at the office.

Ideal Candidate :

Work Details :