Senior Team Lead

About Us

Introduction :

This role is needed to efficiently manage a group of Project Managers with individual focus on performance to ensure workload is balanced within the team and on time delivery of project deliverables. s.

Responsibilities :

Identify risks that may impact the timeline or quality and effectively mitigate them by workable solutions.

• Work closely with RM to ensure project expectations are met regarding timelines and quality.
• Obtain all material / inputs necessary and advise on format required (including, questionnaire, images, video files, TBP, Report shell, schematics etc.,)
• Facilitate project meetings, record all notes and follow-up on action items.
• Conduct project kick-off meeting to plan project deliverables and timelines
• Procure Sample specs and Sample plan from Sourcing Manager.
• Review the questionnaire and coordinate with RM on clear and concise programming notes
• Ensure project schedules are intact and are updated in real-time.
• Address project clarifications
• Review survey links to provide feedback to SP team and submit to RM for client approval.
• Align Field Manager (FM) by submitting Field Request Form (FRF) for all trackers and weekend coverage
• Manage Field work for all Adhoc projects
• Vendor management – External Sample vendors, Outsourcing, Shopper Fact, Eye tracking studies
• Quota setup, Vendor redirects and testing
• Deploy Surveys and work with sample and field Management teams (as needed) and ensure that project milestones are met as per the schedule.
• Monitor online survey deployment; provide updates to RM on survey completes
• Proactively identify field issues and plan for resolution
• Analyze, interpret, and prepare field reports with meaningful insights
• Coordinate between Operations team and RM for on-time and Quality deliverables
• Check on delivery milestones and update the teams regarding any changes in project plan. Ensure efficient schedule management.
• Act as troubleshooter and problem solver throughout life cycle of project
• Conduct periodic project briefings with Operations team to ensure comprehensive understanding of project objectives
• Represent the PM Team in the Regional Ops calls. Gather and share feedback accordingly.
• As an SME, impart Training to new joinees and conduct knowledge sharing sessions for all members.
• Managing a team of PMs. Being accountable and responsible for their work / conduct.
• Provide Team members with feedback, encouragement and advice
• Maintaining compliances and ensuring SOPs are followed.
• Review monthly team member performances and conduct year-end performance reviews.
• Manage the day-to-day project activities and resources and chairs the project management team huddles / meetings
• Responsibilities and accountabilities will evolve as per the business requirements and individual capabilities.

Your Profile  :

Our Values :

✓ Demonstrating individual accountability

✓ Being action-oriented, bold and entrepreneurial

✓ Exhibiting teamwork through togetherness

✓ Sharing your views openly

✓ In our interactions with clients and each other we strive to be inclusive and respectful,

& understanding others’ need

What we Offer :

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Other Benefits :