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Client Acquisition Lead

Client Acquisition Lead

D'Art DesignFaridabad, Republic Of India, IN
3 days ago
Job description

Department : Sales

Location : Delhi / NCR

Required Experience : 3-5 Years

Reporting To : Next to Hierarchy

Job Title : Account Acquisition Partner

Role Objective :

To lead Account Acquisition & Conversion through a 360° approach—LAND, EXPAND, and SUSTAIN —ensuring strategic growth, relationship maturity, and long-term account profitability. The role demands a blend of sales acumen, relationship intelligence, and a deep understanding of design-led or retail-roll out business solutions.

Key Responsibilities

1. LAND – Opportunity Closure (Business Incoming)

  • Drive the entire opportunity lifecycle : from understanding client briefs to design articulation and delivering final business presentations.
  • Collaborate with Operations, Design, and Marketing Strategy teams to shape proposals and ensure successful project kick-off post PO stage.
  • Lead RFQ / RFP management, proposal submissions, and commercial negotiations with support from internal stakeholders.
  • Conduct internal alignment meetings to ensure delivery teams are briefed and mobilized for execution readiness.
  • Maintain a strong pipeline conversion ratio, ensuring monthly and quarterly revenue targets are met.

2. EXPAND – Business Growth & Farming (Existing and New Accounts)

  • Identify new verticals, divisions, and geographies within existing and new client organizations to drive incremental revenue.
  • Utilize industry insights, research, PR engagements, and networking to uncover business opportunities aligned with D’Art’s design and execution capabilities.
  • Co-create proactive pitch strategies and lead client presentations to strengthen brand visibility and recall.
  • Collaborate with internal teams to design account expansion blueprints and unlock new CAPEX opportunities.
  • Build a predictable farming model for existing clients to ensure repeat and cross-category business inflow.
  • 3. SUSTAIN – Retention & Long-Term Value Creation

  • Formulate and execute Key Account Plans (KAP) for long-term retention, mapping growth potential and engagement strategy.
  • Ensure minimum 3-year sustenance of every newly acquired business vertical or line.
  • Identify and escalate red flags or client dissatisfaction triggers proactively to protect account stability.
  • Drive service mushrooming—ensure 50% of total service offerings are adopted within accounts by the 1st year of engagement.
  • Track account profitability and ensure alignment with organizational growth goals.
  • 4. Cross-Cutting Responsibility – Relationship Building & Real-Time CX Tracking

  • Build and maintain trust-based relationships with clients, OEMs, and channel partners to strengthen D’Art’s positioning as a strategic partner, not just a vendor.
  • Lead CX improvement initiatives—capture client feedback, testimonials, and referrals for continuous improvement.
  • Measure and report Customer Satisfaction Index (CSI) on a quarterly basis using structured feedback data.
  • Act as the Voice of the Customer internally, ensuring cross-departmental alignment to client needs and expectations.
  • Conduct strategic client visits across geographies to strengthen engagement, uncover latent opportunities, and convert qualified leads.
  • Coordinate pre-visit research and proposal preparation, ensuring each client interaction is purpose-driven and value-adding.
  • Ensure post-meeting actions are executed within 7 days to progress opportunities to closure.
  • Key Skills & Competencies

  • Strong Business Development and Consultative Selling capabilities.
  • Deep understanding of Retail Roll-out.
  • Exceptional Stakeholder Management and cross-functional leadership.
  • Strategic thinking with the ability to translate insights into revenue outcomes.
  • Strong negotiation, presentation, and interpersonal communication skills.
  • Analytical and forward-looking approach to pipeline forecasting and revenue planning.
  • Educational Qualification :

  • Bachelor’s degree in Business Administration / Marketing / Design Management.
  • MBA or PG in Marketing, Retail, or Strategic Management preferred.
  • Personality Traits :

  • Strategic and Relationship-driven mindset.
  • High accountability and entrepreneurial ownership.
  • Excellent listener with problem-solving instincts.
  • Resilient, persuasive, and adaptive communicator.
  • Interested candidates can share their resume at hr@dartdesign.in

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    Client Acquisition Lead • Faridabad, Republic Of India, IN

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