Client Relations Lead

Position - Business Manager

Location - Noida

Experience - 4 to 7 years

Job Responsibilities :

• The position holder will be managing a team of 20-30 individuals.
• Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients.
• Build and manage productive, professional relationships with clients.
• Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs.
• Ensure prompt resolution of client complaints.
• Assist the field sales team in achieving revenue and client retention targets by systematic follow- up & time bound closures.
• Daily 08-10 meaningful telephone / video calls with client.