This job offer is not available in your country.
▷ 15h Left : Customer Service Team Lead
Hector & Streak Consulting Private LimitedThane, Maharashtra, India12 hours ago
Job descriptionAct as the interface between external customers and internal teams. Ensure high levels of customer satisfaction and timely resolution of issues. Ensure adherence to CS policies and compliance standards. Generate dashboards and analytics for KPI tracking and reporting. Upskill and mentor CS team members for career growth. Hire and train new team members to maintain service continuity. Represent CS team to internal stakeholders (Finance, Procurement, Logistics, Sales). Support business functions in order processing, supply chain, and warehouse operations. Manage Order-to-Cash (O2C) processes for assigned accounts. Oversee operational rollouts and automation projects. Ensure business continuity through backup planning and operational matrix. Address stock discrepancies, overdue follow-ups, and customer non-conformance issues. End-to-end customer support and satisfaction. Guide supply chain and order processing for local inventory. Coordinate overseas shipments and import documentation. Manage transport contractors for timely deliveries. Act as Trade Compliance Manager for Resource Efficiency (India). Execute SAP functions (invoicing, PO creation, goods receipt). Support complaint handling, sample requests, and business forecasting. 8- 10 years of experience in Customer Service and People Leadership. Team building, coaching, mentoring and developing. Ability to work in structured manner Strategic mindset to involves proactive planning and data driven decision-making to elevate customer satisfaction and contribute to long-term business goals People Management ability to skillfully leading and nurturing team to deliver exceptional customer experience and meet organizational objectives. Proficiency in : SAP (R11, I11, Q11, W11), SAP-IBP CRM (CARAT Reports, Complaints) Power BI CUPSET+, ECPW Import System Strong analytical skills and experience with dashboards and reporting tools.
Role : Team Lead - Customer Service in Chemical / Pharma / API Intermediates manufacturing industry.
Candidates preferred from above industry only.
Purpose of the Position
The Customer Service (CS) Team Lead plays a pivotal role in translating the CS India strategy into operational execution. They lead day-to-day CS operations, ensure timely delivery of services, and collaborate across functions (Sales, SCM, Logistics) to maintain smooth customer service processes. People Management ability to skillfully lead and nurture team to deliver
exceptional customer experience and meet organizational objectives.
"Empower your team by setting clear service goals and performance objectives. Guide members in organizing their daily workflows while offering hands-on support both administratively and technically—to ensure smooth operations and exceptional customer experiences. Foster a collaborative environment where accountability, empathy, and continuous improvement thrive."
Key Responsibilities :
Strategic & Operational Leadership
- Align with Head of CS India and CS Hub Lead to implement regional strategy and KPIs.
- Lead and manage CS team operations, ensuring workload coverage and milestone achievement.
- Drive continuous improvement and foster a performance-oriented culture.
Customer Relationship Management
Compliance & Reporting
Team Development
Core Leadership Responsibilities
Operational Oversight
Qualifications & Skills
Education & Experience
Technical Knowledge
Additional Skills
Interested candidates can share their updated resume on hr53@hectorandstreak.com or whatsapp on 8459471095.
Create a job alert for this search
Customer Service Team Lead • Thane, Maharashtra, India
Related jobs
![▷ [Only 24h Left] Customer Service Specialist](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=YourHappyLife)
This is completely sales / cold visit & managing the team .The position is for managing the South Mumbai Region.Work from office, involves field sales & only requires Male candidates.Tea...Show moreLast updated: 24 days ago
- Promoted
Sales Team Lead
Truemedsmumbai, maharashtra, in Team Lead – Telesales (Pharmacists).Location : Powai, Mumbai (Full-time, On-site).No one should have to choose between their health and their healthcare costs.
With this vision, we aim to make health...Show moreLast updated: 30+ days ago
- Promoted
Team Leader – Customer Service (Inbound Voice Process, B2C)
Policybazaar.comMumbai, Maharashtra, India Job Title : Team Leader – Customer Service (Inbound Voice Process, B2C).Work Location : Mumbai (onsite role).Department : Customer Support / Contact Center.
Reports to : Manager / Operations Head.We are...Show moreLast updated: 15 days ago
- Promoted
Team Leader -Customer Service Voice
ConfidentialNavi Mumbai Minimum 2-year experience as a Team Leader in International voice process.Minimum of 5 year of work experience in an International Voice Program from premium contact centers.Technical Competencies : ...Show moreLast updated: 27 days ago
- Promoted
Customer Service Team Leader
Anand Rathi Global Finance LimitedGoregaon, Maharashtra, India Lead the customer service team across branches and digital platforms to ensure consistent service delivery.Develop and implement customer service policies, processes, and SLAs to ensure prompt quer...Show moreLast updated: 19 days ago
- Promoted
Telesales Team Lead
ClindermaMumbai, Maharashtra, India Clinderma is India's center of excellence for acne treatment, providing holistic dermatological solutions tailored to empower and enhance well-being.
Our services include aesthetic treatments, derma...Show moreLast updated: 4 days ago
- Promoted
Team Leader – eCommerce Operations
Handelnine GlobalMumbai, Maharashtra, India Handelnine Global is a fast-growing, fully remote eCommerce company serving customers in over 60 countries across the globe.
From high-traffic websites and data-driven merchandising to seamless logi...Show moreLast updated: 23 days ago
- Promoted
Trafigura - SME / Team Lead - Customer Due Diligence
Trafigura Global services Private LimitedMumbai, India Main Purpose : Reporting to the Manager - Global Banking Ops & Customer Due Diligence, the successful applicant will work with team members based in Mumbai, as wel...Show moreLast updated: 30+ days ago
- Promoted
- New!
(15h Left) Team Lead – Process Improvement
LUCKY-TECH Membranes Pvt LtdMumbai, Maharashtra, India About Us LUCKY-TECH Membranes Pvt Ltd is a Mumbai-based leader in engineered PVC / PVDF coated fabrics, proudly partnering with SIOEN Belgium since 2006.
Our products support industries across tensil...Show moreLast updated: 2 hours ago
- Promoted
Customer Service Team Lead
Hector & Streak Consulting Private LimitedThane, Maharashtra, India Team Lead - Customer Service in.Chemical / Pharma / API Intermediates manufacturing industry.Candidates preferred from above industry only.
Customer Service (CS) Team Lead.CS India strategy into ope...Show moreLast updated: 4 days ago
- Promoted
- New!
Inside Sales Team Lead (15h Left)
Pure NutritionMumbai, Maharashtra, India Job Description – B2B Inside Sales Specialist Position : B2B Inside Sales Executive Location : [HO-Saki Naka-Mumbai] Experience Required : 4–5 years in B2B sales, lead generation, or inside sales ...Show moreLast updated: 2 hours ago
- Promoted
Team Lead – Process Improvement
LUCKY-TECH Membranes Pvt LtdMumbai, Maharashtra, India Mumbai-based leader in engineered PVC / PVDF coated fabrics, proudly partnering with .Our products support industries across .
With cutting-edge technology and a culture of continuous improvement, we ...Show moreLast updated: 1 day ago
- Promoted
IT Team Lead
Lenovo IndiaMumbai, Maharashtra, India IT Service Delivery Manager / Team Lead.IT service performance, drive customer satisfaction, and lead a high-performing team.
This role is ideal for someone with a strong ITIL foundation, experience m...Show moreLast updated: 15 days ago
- Promoted
Lead Generation Specialist - UK & Europe Market
EXLthane, maharashtra, in EXL is hiring for the position of Sales Development Representative - Inside Sales.Bachelor’s degree or equivalent required.
Industries : Retail, CPG, Manufacturing, Energy & Utilities, Hi- Tech, CME,...Show moreLast updated: 24 days ago
- Promoted
- New!
▷ [Only 24h Left] Customer Service Specialist
YourHappyLifeBandra, Maharashtra, India Customer Success & Sales Specialist – Onsite | Bandra West | Immediate Hire Location : Bandra West, Mumbai (Onsite) Joining : Immediate Hire Are you a natural at sales? Do you love building relati...Show moreLast updated: 2 hours ago
- Promoted
Search Engine Optimization Team Lead
The 4P Solutionsmumbai, maharashtra, in Search Engine Optimization Team Lead.Digital Marketing Agency background.SEO strategies for our clients.The role involves managing a team, optimizing websites for better rankings, traffic, and conv...Show moreLast updated: 27 days ago
Sales Team Lead | Consumer Durable Product | South Mumbai
N Human Resources & Management SystemsMumbai, MH, inQuick Apply
- Promoted
Team Lead-Domestic BPO
TPThane, IN Team Leader – Customer Service.Years in BPO | 1+ Year as Team Lead.Excellent communication & problem-solving skills.Show moreLast updated: 5 days ago
- Promoted
Customer Service Team Lead
EvonikThane, Maharashtra, India Job Title : Team Lead – Customer Service.Reporting To : Head - Customer Service (India Region).The role of the CS Team Lead is in conjunction with the Head of CS & team members to jointly translate...Show moreLast updated: 20 days ago
- Promoted
Team Lead
TPMumbai, Maharashtra, India We're Hiring : Team Lead – Operations (International Customer Support).Show moreLast updated: 30+ days ago
- Promoted
- New!
Team Leader
Pillow Talk AustraliaMumbai, Maharashtra, India Job Type : Permanent - Full Time Location : Brisbane Eastern Suburbs Job Category : Retail Management Thanks for considering embarking on a journey with Pillow Talk We call it a journey because for...Show moreLast updated: 2 hours ago