senior manager collections

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager, Cash & Collections

We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be encouraged to work on strict deadlines, in a fast paced business environment while being a good great teammate and should have led a team size of 40 to 50 people.

Responsibilities

• .Proactively resolve people issues and ensure that attrition is well below the defined target Leading operations and spearheading processes for excelling business targets for the Business Unit
• .Need to lead all the activities related to Cash and Collections domain
• .Balance Cash related to collections and dispute management, implement & enforce to strategy
• .Interaction with end customers via Calls and Emails for collecting pass due amounts
• .Meeting collections numbers / targets (monthly / quarterly / yearly)
• .Customer and Country / Regional FD Relationship Management through e-mail, fax and conference calls.
• .Dispute Balancing related to invoice, cash and collection issues
• .Lead and participate in conference calls with Country / Regional Financial Managers.
• .Participate in governance meetings at country / region level. And ensure right collaboration with the team members accurately to meet the deliverables and motivate & help them to develop the process standards
• .Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects)
• .Timely and effective communication with internal departments for issue resolution
• .Should have understanding on All outcome-based reports, should able to drive daily and weekly cash and Collections target
• .Person should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash

Qualifications

Minimum qualifications

Preferred qualifications

Why join Genpact

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.