International Chat Support

Key Responsibilities :

• Provide prompt and professional responses to customer inquiries through live chat.
• Resolve customer issues related to products, services, or account queries effectively and efficiently.
• Assist customers in troubleshooting technical issues or directing them to the right support channels when necessary.
• Maintain a high level of customer satisfaction by providing clear, courteous, and helpful responses.
• Follow up on unresolved issues to ensure customer satisfaction and provide updates as needed.
• Collaborate with the support team to improve customer service strategies and processes.
• Document all customer interactions and issues, ensuring accurate records in the CRM system.
• Ensure compliance with company policies and procedures while interacting with customers.
• Work in alignment with service level agreements (SLAs) to meet or exceed performance standards.
• Monitor customer feedback and report trends or recurring issues to management.
• Stay updated with product knowledge and service updates to provide the most relevant and up-to-date assistance.
• Maintain confidentiality of customer data and information.

Skills Required

Customer Service, Problem-solving, Technical Troubleshooting, Multitasking, Time Management, crm software