Engine Field Service Technician - Level III

Description

A customer-focused individual contributor responsible for providing advanced service engineering support in the field. This role involves diagnostics, repairs, and technical guidance for engine systems, with a focus on resolving critical and repeated issues. The Junior Shop Manager -2 works closely with field engineers, lab teams, and technical support to ensure timely issue resolution, data collection, and performance monitoring of customer vehicles.

Key Responsibilities

• Provide rapid response and technical support for critical field issues.
• Support Techline and AL Tech Line teams for issue resolution and vehicle turnaround.
• Track and update daily issue resolution via internal release trackers.
• Implement SOPs for handling critical field issues.
• Attend to repeated failures in customer vehicles and capture real-time data.
• Guide field engineers in breakdown resolution and data collection.
• Coordinate DEF / Fuel / Oil sample collection and lab analysis.
• Ensure timely return of failed parts to PCP for engineering analysis.
• Install data loggers on customer vehicles for performance tracking.
• Organize field resources for immediate support and diagnostics.
• Coordinate with engineering and lab teams for part analysis and resolution.
• Attend and update field issues in EP-FIRG forums.
• Implement STEP 3 & STEP 6 solutions in field vehicles and monitor performance.
• Supervise contract resources for vehicle data collection and restoration.
• Analyze field failures and define accurate problem statements.
• Perform complex diagnostics, repairs, and preventative maintenance on engine systems.
• Escalate unresolved issues to product specialists or supervisors.
• Document service activities, warranty claims, and quality reports.
• Identify additional service opportunities and support customer satisfaction.
• Maintain service vehicle and tools in optimal condition.
• Ensure compliance with health, safety, and environmental policies.

Responsibilities

Qualifications

Internal Candidates

External Candidates

Core Competencies

Qualifications

Skills and Experience

Additional Information

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

ReqID 2417755

Relocation Package No

Skills Required

electrical repairs