Senior Manager – F&A - Market maturity framework / Transformational Journey

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager - F&A - Market maturity framework / Transformational Journey

We are looking for Cash Application Analyst responsible for posting payments from the lockbox, ACH, and wire transfer to customer accounts. This role includes cash application and reconciling payments, communicating cash adjustments, and reducing un-applied cash receipts on aged accounts receivable.

Responsibilities

• .Lead the entire EML (Evolving / Maturing / Leading) framework across all markets and towers (PTP / OTC / RTR) (Market maturity framework / Transformational Journey)
• .Manage the monthly reporting and strict discipline around the assessments, capturing all relevant details, status and updates across all towers and market(s)
• .Serve as the single point of accountability and contact for all EML-related status updates, productivity standing, market maturity and maintain a tight grip on the overall contractual obligations for the client as well as Genpact
• .Work very closely with the Genpact Operations (SDLs and TLs) along with the GPOs to ensure there is a complete buy-in and alignment on the status, standing, strategy and approach - in terms of addressing the open ticket action items
• .Work closely with the client organization - GPOs and the overall program manager to ensure there is no misalignment in the deliverables, timelines, contractual obligations, status and market maturity / tier graduation etc.
• .Lead all EML related discussions - Internally as well as externally - making sure the leadership is advised about and suggested with deep contractual implications and impact
• .Be extremely proactive in informing the internal as well as external stakeholders about any amends / changes in the status of the assessments along with their consequences.
• .Drive rigor, discipline and end to end ownership of the EML program
• .Oversee monthly assessment cycles for all markets and towers - engage the Ops teams and GPOs as necessary and drive - on time submission of all assessments
• .Act as a SME for all EML related queries - Internal and External - Operational and Contractual
• .Work closely with teams such as compliance, finance, billing and Ops etc. to drive alignment on the productivity status
• .Coach and mentor the FLMs / SDLs / Leadership on the framework guidelines, obligations, consequences, impact, timelines, proposals for unusual situations and circumstances
• .Manage strategic escalations, complex disputes and be the SPOC for all EML related client level negotiations
• .Ensure audit readiness and always maintain a clear trail of approvals and evidence for all assessments along with collateral details
• .Work closely with the client partner and leadership management to manage activities such as revenue assurance etc.
• .Champion a culture of operational excellence, customer-centricity, program management excellence and deep rigor
• .Forecasting, planning and budgeting for upcoming productivity impact - working closely with the internal Ops teams to embed the same into the Operating plan(s)
• .Provide periodic reporting and insights to senior leadership teams - Internal and External around the overall status, roadblocks, impact and red flags etc.

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications / Skills

Why join Genpact

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.