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Support Operations Specialist for AI Product
GoZupees — Building AI Agents for TomorrowDombivli, Maharashtra, India13 hours ago
Job descriptionRespond to customer queries via email and chat within SLAs. Log, categorize, and close tickets with accuracy and clarity. Troubleshoot first-level issues with AI agent setup or usage. Escalate complex cases with full context and documentation. Identify recurring issues and update FAQs or SOPs. Meet key performance metrics like First Response Time and CSAT. 3+ years of experience in email / chat-based support or support operations. Excellent written English with a professional, neutral tone. Familiarity with tools like Zoho Desk, Freshdesk, or Zendesk. Strong ownership, attention to detail, and calm problem-solving approach. Awareness of data privacy and basic GDPR principles. Prior exposure to SaaS or AI product support. Experience serving UK, US or European clients. Process-driven and strong in documentation. Remote-first role (Preference : Gurgaon / NCR). Comprehensive AI product training as part of onboarding. Opportunity to work on a fast-growing AI product with global reach. Clear progression to L2, QA, or Client Success roles.
Multiple Positions
- Remote
- Full-Time
Company : GoZupees (Project Atlas – Agentic AI)
Location : Remote (Preference : Gurgaon / NCR)
About GoZupees
GoZupees builds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support.
Role Overview
We're hiring Support Operations Specialists to manage email and chat support for UK-based clients. You'll ensure timely, accurate, and empathetic responses while maintaining ticket hygiene and following escalation protocols.
Key Responsibilities
What You'll Bring
Preferred Experience
What We Offer
How to Apply
Apply directly on
or send your CV to with the subject line : Application – Support Operations Specialist
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Ai Specialist • Dombivli, Maharashtra, India
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