Service Delivery Manager
GoKhanaKolkata, Republic Of India, IN9 days ago
Job descriptionBachelors in any degree, preferably Bachelor’s in Hotel Management. Good command over both written and spoken English. Keen eye for hygiene, cleanliness, grooming, health and safety. Excellent knowledge of food & beverage service. Well versed with Microsoft office such as Microsoft word, excel, ppt, etc.
Roles & Responsibilities :
- Must have Product knowledge.
- SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format.
- Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations.
- Understand & meet Client Services deliverables.
- To provide Training to vendor Staffs on POS operating process and to train the team on POS / APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen.
- Maintain MMRS and MOM.
Prerequisites :
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Service Delivery Manager • Kolkata, Republic Of India, IN
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