AC India Business Services Delivery Risk & Quality Manager

Industry / Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Manager

Job Description & Summary

At PwC our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules coordinating meetings and handling confidential information.

Those in operations and strategy at PwC will track manage and report on strategic initiatives and this role you will support leaders by handling key responsibilities representing their point of view in meetings and decisions and anticipating their future needs. Additionally you will organise leadership team calls and meetings oversee research and data analysis promote consistent execution across sectors and collaborate across lines of service for knowledge sharing and promoting technology / tools for sales and delivery.

Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to :

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects ensuring their successful planning budgeting execution and completion.
• Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
• Develop skills outside your comfort zone and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

PwC Professional skills and responsibilities for this manager role include but are not limited to :

Leadership and Communication

Foster an inclusive environment where everyones voice is valued including quieter team members

Initiate open and candid coaching conversations at all levels

Demonstrate the ability to switch between big picture thinking and managing relevant details

Anticipate stakeholder needs and proactively develop and discuss potential risk & quality solutions

Cultivate an environment that promotes the synergy between people and technology enabling them to achieve more together

Navigate the complexities of cross-border and diverse teams and engagements

Initiate and lead open conversations with teams and stakeholders to build trust

Align with the organizations vision and strategy facilitating the translation of these into actionable initiatives

Support the Risk & Quality Leader in managing a portfolio of strategic initiatives projects and programs providing leadership and management input where needed

Assist in managing and coaching a team of professionals ensuring their involvement in all Business Services matters as appropriate

Help establish and clarify priorities for the team supporting efficient and effective execution

Uphold the firms code of ethics and business conduct

Risk & Quality Management and Technical Expertise

Apply knowledge and experience in project management business processes risk assessment and quality management

Support the identification assessment and monitoring of business risks that impact quality and operational delivery

Assist in developing and implementing risk mitigation strategies and controls to minimize potential impacts on service quality and business continuity

Demonstrate strong presentation skills including the ability to facilitate groups and other Leads towards common objectives related to risk and quality

Support the development and execution of quality and risk management policies procedures and frameworks

Collaborate with cross-functional teams to establish quality standards risk thresholds metrics and goals for projects and initiatives

Assist in conducting regular quality audits risk assessments and compliance reviews to identify areas for improvement and ensure adherence to quality and risk standards

Drive adoption of best practices tools and methodologies for quality assurance and risk management across the organization

Develop and maintain quality and risk metrics and reporting mechanisms to track and communicate performance and risk status to stakeholders

Help lead root cause analysis corrective action processes and risk response plans to address quality issues and operational risks and prevent recurrence

Stay updated with industry trends emerging technologies regulatory requirements and risk management frameworks to drive continuous improvement in quality and risk practices

Preferred Knowledge / Skills :

Minimum of 5 years of directly related experience

English fluency - both oral and written -

Strong knowledge of quality management and risk management principles methodologies and tools including Quality Management Lean Six Sigma Risk Identification and Mitigation and Customer Experience

Experience in supporting a team of quality and risk professionals

Excellent analytical and problem-solving skills with the ability to drive root cause analysis and implement effective corrective and risk mitigation actions

Proven track record of successfully supporting quality and risk initiatives and driving continuous improvement

Knowledge of industry standards regulations and risk frameworks related to quality and risk management such as ISO CMMI SOC COSO and ISO 31000

Experience preferably in a consulting or professional services environment

Experience in effectively collaborating and communicating with local leaders onshore leaders stakeholders and team members across different locations

Strong interpersonal and relationship-building skills to establish and maintain effective working relationships with diverse stakeholders

Ability to navigate and manage relationships in a global and matrixed organization

Experience in working with cross-functional and geographically dispersed teams to drive quality and risk initiatives and achieve common goals

Knowledge of cultural nuances and ability to adapt communication and collaboration styles accordingly

Leadership and influencing skills to drive alignment and consensus among stakeholders with varying perspectives and priorities

Ability to effectively manage and resolve conflicts or disagreements in a constructive manner

Excellent presentation and facilitation skills to effectively communicate quality and risk strategies initiatives and results to diverse audiences

This Manager role offers a unique opportunity to support and partner closely with the Risk & Quality Leader delivering impactful quality management and risk mitigation results that enable PwCs Global Business Services operations to achieve world-class standards and robust operational risk oversight.

Travel Requirements

Job Posting End Date

January 31 2026

Required Experience :

Manager

Key Skills

Accounts Assistant Credit Control,Autocad Design,Corporate Risk Management,Lab Testing,AC Maintenance,Accident Investigation

Employment Type : Full-Time

Experience : years

Vacancy : 1