Information Technology Operations Manager

Job Title : ServiceNow ITOM – IT Operation Management

Role : Architect

Location : Pune, Indore, Kochi

Responsibilities :

We are seeking a highly skilled and motivated ServiceNow ITOM Architect to join our team. The ideal candidate will have deep expertise in ServiceNow ITOM modules, including Event Management, Discovery, CMDB, and integrations with third-party systems. You will play a key role in designing, implementing, and optimizing ITOM solutions that drive automation and operational efficiency for our clients.

Key Responsibilities :

Lead the design and architecture of ServiceNow ITOM solutions including Event Management, Discovery, CMDB, and Orchestration.

Collaborate with stakeholders to gather requirements and translate them into scalable and maintainable solutions.

Design and implement third-party integrations using IntegrationHub, REST / SOAP APIs, and other tools.

Conduct design workshops, create prototypes, and present solution demos to clients.

Analyze ServiceNow releases and upgrades to assess impact on existing implementations.

Support pre-sales activities, including responding to RFPs / RFIs and presenting technical solutions.

Skill Requirements :

8+ years of hands-on experience with ServiceNow ITOM modules.

Strong knowledge of Event Management, Discovery, CMDB, Orchestration, and IntegrationHub.

Proficiency in ServiceNow scripting (Business Rules, Client Scripts, UI Policies, ACLs, Flows).

Experience with ITOM AIOps and automation workflows.

Ability to design and implement custom solutions and integrations.

Strong communication and stakeholder management skills.

Experience in agile environments and cross-functional collaboration.

Must Have skills :

ServiceNow certifications :

Certified System Administrator (CSA)

Certified Application Developer (CAD)

Implementation Specialist – ITOM / Discovery / Event Management

Exposure to other ServiceNow workflows :

ITSM, DevOps, Security Operations, HRSD, CSM

Understanding of cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow.

Experience with AI / ML capabilities within ServiceNow ITO

Good to have skills :

• You possess in-depth knowledge of one or more ServiceNow workflow areas : IT Workflows (ITSM, ITOM, DevOps, Operations,), Employee Workflows, Customer Workflows or Creator Workflows; proven in certifications as ServiceNow Certified System Administrator, Certified Application Developer and preferably as Implementation Specialist.