Summary
The Sales Coordinator EMEA will form an integral part of the Wyndham Sales Operations team operating within a variety of administrative duties, projects, and revenue generation, with three key elements qualifying the success of this position.
- To provide administrative services to the Wyndham Sales EMEA teams at the required level.
- To primarily focus on managing our ad hoc and Brand.Com, direct leads - overseeing, owning, and executing the Lead Management and Business Development efforts throughout the region on behalf of the team, hotels & clients.
- To pro-actively direct demand and revenue into our hotels through multiple sources and channels and ultimately adding to overall revenue contribution for our franchisees.
Additional responsibilities will include but not be limited to assisting the EMEA Wyndham Sales teams on an ‘as required basis’. Support on reporting, analysis and metrics utilising available BI tools and the creation of dashboards to visualize the data as well as working directly with both managed and franchised hotel teams to educate, support and deliver opportunity and revenues through WHR systems.
Experience / Certificates / Education
Ideally three years administrative or secretarial experience is required in a hotel commercial environment (or travel industry) or alternatively a forward thinking, fast-growing organisation.High School / Tourism or Hospitality Diploma or equivalent required.A level of hotel or travel industry sales / account management experience would be advantageous.Good in interpreting, analysing and sharing data.Proficient in utilization of Microsoft Office applications and the Windows environmentUsage and knowledge of other Sales Systems, e.G. Salesforce Lightning, Cvent is beneficialUsage and knowledge of other Seller Support tools, e.G. ZoomInfo, LinkedIn Navigator, UpMail, Monday.Com, SmartsheetA level of understanding of the sales process, tools, measurements and systemsAn understanding of business needs of hotels and clientsFamiliarity with Database Management would be beneficialProject management skills and high affinity towards data and technology would be helpfulPrior experience within a Global or Regional Sales Organizations and / or franchised environment is preferred, but not essentialFluency in spoken and written English is essential with additional languages being beneficial.Abilities / Key Competencies / Skills
Multi-tasking ability at a high levelThe ability to prioritize workload and time sensitive requests is essentialCustomer serviceExcellent interpersonal and communication skills, both written and verbalAccount and lead managementOrganization and planningTeamwork and ability to work autonomouslyFlexibility to adjust to the changing needs of the business, taking on new ideas and initiativesEnergy and ambitionAbility to stay objective and fair when dealing with sensitive internal / external customer situations and maintaining constructive working relationsSelf-starter, exhibiting initiative, confidence, professionalism, and good judgmentWorks with a high level of accountability, results orientated and dependableAbility to make business decisions with integrity and honestyConfident working with AI-supported tools and adapting to new technologies.Strong ability to learn, use and troubleshoot sales and data systems.