Apply in 3 Minutes : Telecaller Team Leader / Head

Key Responsibilities :

Team Leadership & Management : Lead, mentor, and motivate a team of female telecallers to achieve individual and team targets. Foster a high-performance, positive, and results-driven culture.

Strategy & Target Setting : Develop and implement effective calling scripts, strategies, and campaigns to generate qualified leads and appointments. Set clear daily, weekly, and monthly performance targets for the team.

Performance Monitoring & Reporting : Monitor team performance through key metrics (calls made, connections, appointments set, conversion rates). Analyze data to identify trends, provide constructive feedback, and report on KPIs to senior management.

Training & Development : Conduct regular training sessions for new hires and ongoing coaching for existing team members on product knowledge, sales techniques, objection handling, and CRM usage.

Quality Assurance : Ensure the highest standards of customer service and compliance with calling scripts and regulations. Conduct random call audits to maintain service quality.

Contact HR Team

Job Type : Full-time

Pay : ₹9, ₹31,032.24 per month

Benefits :

• Health insurance

Work Location : In person