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Telesales Representative - USA Market
ConfidentialMumbai, India8 days ago
Job descriptionIdentify customer needs through effective questioning and active listening Provide accurate product information and pricing details Handle objections professionally and provide appropriate solutions Follow up on leads and maintain regular contact with prospects through the sales cycle Schedule appointments and product demonstrations as needed Maintain accurate records in CRM system of all interactions with customers Update customer information and sales pipeline regularly Prepare daily / weekly sales reports and activity logs Participate in sales team meetings and training sessions Collaborate with team members to achieve collective sales goals Minimum 2 years of proven telesales experience (B2B or B2C) USA accent training certification or demonstrated neutral American accent Native or near-native English fluency with excellent verbal communication skills Experience working with USA-based customers and understanding of American business culture Proven track record of meeting or exceeding sales targets Proficiency in CRM software (Salesforce, HubSpot, or similar) Strong computer skills including MS Office Suite Experience with VoIP systems and auto-dialers Ability to work with multiple screens and systems simultaneously Familiarity with sales enablement tools Exceptional phone presence and voice modulation Strong persuasion and negotiation abilities Active listening and problem-solving skills Resilience and ability to handle rejection positively Self-motivated with a results-driven approach Excellent time management and organizational skills Bachelor&aposs degree in Business, Marketing, Communications, or related field Knowledge of sales methodologies (SPIN, Challenger, Solution Selling) Experience with lead generation and cold calling Bilingual abilities (Spanish, French, etc.) are a plus Shift Timing : Aligned with USA business hours (EST / PST as required)
Role : Telesales Representative - USA Market
Position Overview
We are seeking an experienced Telesales Representative with USA accent training to join our dynamic sales team. The ideal candidate will have proven telesales experience and the ability to effectively communicate with American customers, driving sales growth through outbound and inbound calling activities.
Key Responsibilities :
Sales Activities :
- Conduct 200-300 outbound calls daily to prospective customers in the USA market
- Handle inbound sales inquiries and convert leads into sales opportunities
- Present and promote products / services using solid arguments to prospective customers
- Establish, develop, and maintain positive business relationships with prospects and existing customers
- Achieve and exceed monthly sales targets and KPIs
Customer Engagement
Administrative Duties
Required Qualifications
Essential Requirements
Technical Skills
Soft Skills
Work Schedule & Conditions
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Skills Required
sales enablement tools , Ms Office Suite
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