Job Summary :
Lead the end-to-end delivery of multi-cohort education programs across regions. Develop and execute comprehensive program plans, drive strategic growth, and foster a culture of innovation.
Key Responsibilities :
- Program Planning & Execution : Create annual and cohort calendars; coordinate milestones, runbooks, and critical paths across time zones.
- Admissions & Enrollment : Oversee application review, selection, orientation, and enrollment funnels; provide proactive support for at-risk learners.
- Instructor & Content Operations : Recruit, schedule, and manage instructors / guests; issue briefs; collect slides / assignments; ensure accessibility (captions, transcripts, alt text).
- Live Delivery & Learner Experience : Host or stage-manage live sessions; keep modules and capstones on track; maintain community spaces and SLAs for learner support.
- Platforms & Tooling : Administer LMS, video, and collaboration tools; maintain SOPs; troubleshoot and coordinate with vendors as needed.
- Assessment & Credentials : Uphold academic integrity; track assignments and rubrics; issue certificates / badges and verify records.
- Localization & Accessibility : Coordinate translation / subtitling; adapt schedules and holidays; meet accessibility standards.
- Data, Analytics & Reporting : Maintain dashboards; analyze engagement and outcomes; publish weekly updates and final reports.
- Vendor Management : Track spend vs. budget; manage honoraria, micro-grants, and contracts; ensure timely payments.
- Compliance & Safeguarding : Respect privacy and data protection; uphold codes of conduct; escalate issues promptly.
Required Qualifications : < / p
5+ years leading large-scale online education (bootcamps, MOOCs, workforce / professional learning) across multiple regions.Proven expertise in program operations : calendars, instructor ops, live delivery, learner support, and quality control.Hands-on experience with LMS platforms (e.g., Canvas, Moodle, Open edX, Thinkific) and video / conferencing tools; strong spreadsheet / reporting skills.Comfort working across Americas / EMEA / APAC time zones; excellent written and verbal communication with cross-cultural sensitivity.Strong project management, stakeholder management, and problem-solving under time pressure.Nice to Have : < / p
Background in AI / tech, data, journalism / media, or public policy.Experience with CRM / marketing automation (e.g., Zoho, HubSpot) for admissions and outreach.Micro-credentials or certificates administration experience.Multilingual capability.Work Environment : < / p
Remote first. Regular overlap required with at least two regions (e.g., Americas+EMEA or EMEA+APAC). Occasional travel for summits or partner events (typically
),