Senior Engineer - Service Desk

Required Skills

Technology | DevOps Activities | Continuous Integration

Behavioral | Aptitude | Thinking / Cognitive Skills

Technology | Database Query Tools / Languages | PL / SQL

Technology | DevOps Activities | Continuous Deployment

Technology | Code Analysis Tools / Software | SonarQube

Technology | Programming Concepts | Object Oriented Programming (OOPS)

Technology | Automated Unit Testing | Any Tool

Education Qualification :

Engineer - B.E / B.Tech / MCA

Details :

1. Ensure Availability of all Systems @ 99.9% (HRIS, HireCraft, MDJ, MicroShare).

2. Ensure SLA Compliance @ 95% Carry out RCA For P1 Incidents are recorded and documented.

3. Ensure 100% compliance to Change Management Process.

4. Ensure vendors deliver work contracted with zero variance of cost and andlt; 2% schedule variance.

5. Ensure OLAs are in place with internal stakeholders / support SMEs and SLAs are in place with service partners to deliver agreed SLAs.

6. Identify to Business Improvement initiatives through problem Management to prevent common SRs / Incidents .

7. Identify to Business Improvement initiatives in line with business needs and develop plan to deliver.