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Service Desk Engineer
Axiom Software Solutions Limitednoida, India5 hours ago
Job descriptionKnowledge of Windows, macOS, Linux . Familiarity with network basics (DNS, DHCP, VPNs). Experience with ticketing systems . Soft skills like communication , patience , and problem-solving . Understanding of ITIL practices (Incident, Problem, Change Management). Service Desk Engineer (L1) L2 / L3 Support Engineer Systems Administrator Network Engineer or Security Analyst IT Manager / Infrastructure Architect
A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption.
Key Responsibilities :
- Troubleshooting hardware, software, network, and system issues.
- Responding to tickets via phone, email, or a ticketing system (like Jira, ServiceNow, etc.).
- Installing and configuring new hardware and software.
- User account management , such as password resets and access control (often via Active Directory).
- Documenting problems and solutions in knowledge bases.
- Escalating complex issues to higher-level IT staff.
Common Skills :
Career Path :
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Service Desk Engineer • noida, India