Chief Human Resources Officer (CHRO) / Head of HR

Job Description

About the Company

Our client is a fast-growing hotel and resort chain currently operating as a 3-star property , undergoing an exciting transformation to establish itself as a 5-star brand .

Traditionally a family-run business, the organization is now moving toward a corporate structure , professional systems, and scalable operations — setting the stage for significant expansion in the coming years.

About the Role

We are seeking a dynamic, forward-thinking, and hands-on HR leader who can drive organizational transformation.

The CHRO / Head of HR will be responsible for shaping the company’s people strategy, building modern HR frameworks, and creating a high-performance culture aligned with the brand’s growth vision.

This is an excellent opportunity for a young and ambitious HR professional who may not yet hold the CHRO title but has the capability, confidence, and energy to take on this leadership role.

Requirements

Key Responsibilities

Lead the transition from a family-run to a corporate HR structure — establishing processes, policies, and systems.

Design and implement organization structure, HR frameworks, and SOPs .

Oversee talent acquisition, employee engagement, learning & development, and performance management .

Build a service excellence and customer-focused culture across all levels.

Manage payroll, compliance, and HR operations efficiently.

Partner with leadership to align HR strategy with business goals and expansion plans .

Act as a trusted advisor to management , balancing empathy with accountability.

Drive change initiatives and lead by example in implementing modern HR best practices.

Ideal Candidate Profile

8–15 years of experience in HR, preferably within hospitality, QSR, or service-oriented industries .

Proven experience in organizational transformation, culture building, and policy implementation .

Energetic, entrepreneurial, and comfortable in both structured and evolving environments .

Excellent communication and stakeholder management skills — able to work with both ownership and on-ground teams.

Strategic mindset with hands-on execution ability.

Education : MBA / PGDM in HR or equivalent preferred.

Benefits

Why Join

Play a lead role in shaping the HR foundation of a fast-growing hospitality brand.

Opportunity to build systems and culture from the ground up.

Be part of a company on its journey from a 3-star to a 5-star standard .

Dynamic work environment with direct access to leadership and decision-makers .

Requirements

Requirements : Previous experience in a stewarding or kitchen support role is a plus. Knowledge of hygiene and safety standards in food handling. Ability to work in a fast-paced environment and stand for extended periods. Strong attention to detail and teamwork skills. Willingness to work flexible shifts, including weekends and holidays. Basic communication skills in English (additional languages are a plus).