Digital Solution Consultant Senior Consultant

Req ID : 346211

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Digital Solution Consultant Senior Consultant to join our team in Hyderabad, Telangana (IN-TG), India (IN).

'Job Summary

The Salesforce Senior Consultant will lead the administration, optimization, and governance of the Salesforce ecosystem across the organization. This role involves managing a team of Salesforce administrators, ensuring best practices in platform configuration, and partnering with business and technical teams to deliver scalable CRM solutions that enhance customer engagement and operational efficiency.

Key Responsibilities

• Leadership & Strategy

Lead and mentor a team of Salesforce administrators, analysts, and support specialists.

Define and implement Salesforce administration strategy aligned with business goals.

Collaborate with business leaders, IT, and developers to drive CRM adoption and success.

Establish governance and change management processes to ensure platform integrity and compliance.

Oversee day-to-day Salesforce operations including user provisioning, permissions, profiles, and security settings.

Manage system configuration : Flows, validation rules, approval processes, and automation.

Monitor system performance, conduct audits, and ensure data accuracy and cleanliness.

Evaluate and manage AppExchange solutions, system integrations, and third-party tools.

Plan and coordinate Salesforce releases, upgrades, and enhancements.

Partner with cross-functional teams (Sales, Service, Marketing, IT) to translate business needs into platform improvements.

Maintain documentation, configuration logs, and version control for all changes.

Ensure compliance with data protection regulations (e.g., GDPR, HIPAA, CCPA).

Define data management policies including deduplication, cleansing, and backups.

Oversee creation and optimization of reports and dashboards to support business insights.

Serve as escalation point for Salesforce-related issues and incidents.

Develop user training programs, onboarding materials, and best-practice documentation.

Foster a culture of CRM excellence and continuous improvement across departments.'

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https : / / us.nttdata.com / en / contact-us.

NTT DATA endeavors to make https : / / us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https : / / us.nttdata.com / en / contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Skills Required

System Configuration, Data Governance, Flows, Automation, Reporting, Validation Rules, User Provisioning, Salesforce Administration