Technical Support Professional

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your Role And Responsibilities

IBM Software Support Organisation is seeking a Technical Support Professional to join our team! IBM Software Technical Support Engineers take pride in helping customers by solving problems and answering questions both large and small. Support Engineers develop a mastery of our different products and use that knowledge to enable customers to overcome problems while sharing best practices. This important role is a hub within the company. Technical Support Engineers take questions, issues, and feedback from users and work with Solution Architects, Product Management and Engineering to continuously improve our solutions. Additionally, Technical Support Engineers are encouraged and provided the opportunity to hone their technical skills and deepen their knowledge.

Areas Of Responsibility Include

• Engage on cases effectively in a timely manner working as part of a Global 24X7 team.
• Work closely with Engineering and Operations on resolving escalated cases.
• Educate customers to help them become product experts.
• Write knowledge base articles based on customer questions.
• Develop and maintain strong customer relationships.
• Provide technical engineering support, as part of our Technical Support Team, to resolve customer issues by performing diagnostics, performance optimisation, incident analysis, solution partner recommendations, and product knowledge transfer.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Preferred Technical And Professional Experience

You would make a great addition to our team if you have great skills in some of the following :

Skills Required

Java, Data Analytics, Application Servers, Sql Server, Cloud Technologies, Windows, Weblogic, Db2, Linux, Shell Scripting, Web Technologies, Websphere, Mongodb, Oracle