Premier Technical Support Specialist

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE : 992) (ADR : LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Identify customers' needs, clarify information, research every issue and provide solutions and / or alternatives.
• Diagnose and troubleshoot technical issues related to our platform, courses, and resources.
• Understanding of company products, services, and policies.
• Provide step-by-step guidance to users on problem resolution.
• Educate users on platform features, functionalities, and best practices.
• Follow standard operating procedures escalate where appropriate to internal teams for faster resolution.
• Keep records of all conversations in our CRM in a comprehensible way.
• Collaborate with internal teams to address and escalate technical issues as needed.
• Gather user feedback on their experience and communicate insights to the development team.
• Identify recurring issues and contribute to continuous improvement efforts.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Technical Support Manager Head – LOB Business AP Director.

Must Have

Should Have

Good to have : -

Monday to Sunday Process. General Shift with 5 days working roster.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Skills Required

Windows Os